Fantastic support service, customer satisfaction is indeed their #1 goal! Bought the Topiom rowing machine from the company's British website topiom.co.uk. Everything was delivered within several days, overall very quick and even faster than I expected. Despite the weathered packaging, the item was brand new and easy to assemble. The assembly instructions could've been better, but it's still very obvious what goes where. Ended up having issues with the footpads, they are indeed placed very close to each other, so if you have thick legs it might be a problem. Still, the customer support did everything to keep me satisfied, which was way beyond what I originally expected. I had my doubts about the brand at first, but I've been actually proven wrong. Good job Topiom!

Excellent water rower. Ordered Tuesday, arrived Thursday by two deliveries. Not sure why they use two different delivery companies but hey ho. Came within a few hours of each other. Went together really nicely and is a lovely thing to behold. Important as we keep ours in the kitchen. Much quieter in use than we expected, we had air rowers before and they are noisy. Only been a few days but really impressed. Needed to get in touch with customer service. Maxxie has been excellent. 5 stars all round so far!

Bit slow on the delivery 2 weeks after purchasing my rower and only one part of the package has arrived. After reading reviews of others it sounds like this is a common problem. I only brought this rower as they said it was a 3-7 day delivery. Marketing ploy. Customer services are quick to respond but they advised me to be patient. I hope I don’t have as much trouble getting my money back as others 😟 28/01-Update, I contacted customer services again and they arranged for another item to be shipped which arrived today. They also gave me a free mat. I haven’t set it up yet but am feeling much happier with the service

The machine itself is a beast The machine itself is a beast – sturdy, well-built, and the design is just beautiful. It's like having a piece of a real river in my home gym. I'm seriously impressed and can't recommend the TOPIOM V2 enough.

A decent looking rower BUT... A decent looking rower, much like ‘Waterrower’ but the sensor is not accurate with regards to distance and it does not show total number of strokes. Not good if you are trying to beat the last time you used it. I tried to contact Topiom customer service who weren’t at all helpful and eventually told me they don’t sell spares.