Rower's base is cracking and in seeking… Rower's base is cracking and in seeking a replacement I was told they no longer ship to the UK. When I explained that the footplate was coming loose as the screws no longer gripped I was advised to glue it down. Moreover, on revisiting their site I checked out their customer reviews for their latest rower and they appear to have been copied and pasted using about six templates, posted each day! Take a look!

Stay away from this company. You may spend more elsewhere but use a reputable and history proved sales. With many emails back and fourth from the Customer services, I took the plunge. I was told it would be 2 months for delivery. I paid for the rower in May, July came should be seeing the rower. I got 2 planks of wood, used with fragments missing around where the rower bolts together, greasy hand prints and dis-coloured everywhere. 10 days later and still no 2nd parcel. Looking on the DPD website, it says still not given by the company. Stay away from this company, I am getting my credit card company to get my money back. They give you the false sense of security that you will get a copy of the WaterRower but for less, I got 2 planks of wood and 2 months without my money.

Bad experience - order cancelled... I wanted to order one of these, placed my order and paid...but unfortunately i received an e-mail (from a chinese guy) that due to "some matters over in their warehouse in Germany", they are not able to send the item and canceled the order #5850 immediately. Asking why, he answered that due to their "warehouse problem" they couldn't send to my address...whatever this means. So not really the best experience and i really doubt the seriousness of this company.

Brilliant Product - Great Service ! Excellent product and great service from Topiom all round. Very quick delivery after placing the order, all parts present and simple to construct. Machine works brilliantly and really makes exercising more fun than just running etc. Stores away securely when not being used. Looking forward to getting many years of enjoyment from it... Thanks Topiom !!

Fantastic support service, customer satisfaction is indeed their #1 goal! Bought the Topiom rowing machine from the company's British website topiom.co.uk. Everything was delivered within several days, overall very quick and even faster than I expected. Despite the weathered packaging, the item was brand new and easy to assemble. The assembly instructions could've been better, but it's still very obvious what goes where. Ended up having issues with the footpads, they are indeed placed very close to each other, so if you have thick legs it might be a problem. Still, the customer support did everything to keep me satisfied, which was way beyond what I originally expected. I had my doubts about the brand at first, but I've been actually proven wrong. Good job Topiom!