Monitor expenses if they have access to your card details In August, I encountered an issue where I was unexpectedly charged £500 for 20 classes on my card, with no prior email notification. This situation became increasingly frustrating. After a month of back-and-forth emails and finally receiving a full refund, my last email to them expressed my disappointment: It's disheartening that Ten isn't taking responsibility for mishandling their customers' bank details and processing payments without proper confirmation. Upon reviewing their emails, it's evident that my £2000 annual contribution doesn't seem significant enough for them to value a loyal customer. Trying to shift blame onto a customer, especially when there are no recorded calls, is simply unreasonable. I won't be continuing my membership with Ten. It's appalling to be treated so poorly, especially when I was the one highlighting their wrongdoing and didn't even receive an apology. For fellow Pilates enthusiasts, please exercise caution and closely monitor your expenses at Ten. They don't seem diligent when it comes to charging your cards, and they don't always send email notifications for your purchases.

I was referred for physio following major abdominal surgery I was referred for physio following major abdominal surgery which I underwent in December last year. So, I was feeling quite fragile and flattened before I started my sessions with Samantha Rule at Ten Pilates in Chiswick. Samantha is really great and spent a lot of time listening to me (she is also very knowledgable in the area of Women's Health which has also been very helpful and useful) reassured me about my fears and also agreed upon what I was hoping to gain from our sessions. Slowly but surely, I have regained confidence and built up strength with a series of exercises which are closely monitored by Samantha. I just wish I had started physio much sooner as it's made a huge difference both physically and mentally to how I feel about my body. Samantha has a very relaxed approach, is patient and makes you feel comfortable and at ease. I am getting stronger and feel more confident all the time now and I would highly recommend considering Samantha for your physio needs.

Unexpected charges and no refund I bought one month for 7 pilates classes in Mayfair studio in June for £135 and finished the package. Then I saw £135 out of my account in August. I called up Ten and asked, the person who picked up the call said he would contact his office to set this straight as the Mayfair studio is closed from August and this shouldn't happen. I waited but didn't get my refund so I emailed them a couple times, also dispute with my bank. Yet, somehow they told my bank that I bought 3 months membership and they won't refund the money. Firstly, if it was really 3 months membership (which it wasn't), then they would have taken the money in July, when my first month ends in June. Secondly, I bought for Mayfair studio and the studio closed in August. Should they ask the customer if they want to continue to join other studios before charging them? They didn't contact me and just charged me in August for £135 without an explanation. I think this is terrible customer service but also rip off when you charge someone without providing them the service and without notice. *** An update: A customer service person from Ten Health said that they would refund after my complaints. However, until today 28th Novermber 2022, I haven't received any refund from them. I emailed her but no reply.

I currently attend Ten for it massage… I currently attend Ten for it massage and class offering and can not recommend it enough to my friends. The trainer quality is excellent and even their new trainers seem to be a level higher than other providers.

Ten - Hatton Garden review Oct 2019 Had my first introductory lesson at their Hatton Garden branch. Equipment is not new but all good. Good attention given by the instructor and it was a class of 6. No lockers despite being told there were in the changing room by the receptionist. Be warned that you will need to wear special socks ( min ten pounds to buy a pair on the spot if you are not aware or forgotten to bring them). Amenities minimal.