Beware- appalling treatment Beware. The treatment of long-term, loyal customers is appalling. I had paid for 12 X 60 minute group classes. The class length has been reduced to 45 minutes to allow for cleaning. This is equivalent to 3 classes being cut down, or there should be a 25% refund for the payment but the customer is just expected to take this. Secondly after making 3 X PT sessions over a month ago, I get a call to say the PT's rates have gone up since my booking and I can only have 2 sessions. Again the customer is just expected to take this and if you don't you are branded as rude. My request for refund has been denied. Be careful before you part with your money.

Horrible experience Horrible experience, my appointment got cancelled when I was 2 min from the door becauce the physiotherapist was to lazy to wait and I’ve still got charged the full amount. Also worth mentioning that I’ve called in advance to mention that I’m running 15 min late and they told me over the phone it’s fine.

I was referred to Ten (Joana Carmo)… I was referred to Ten (Joana Carmo) following reconstructive surgery on my ankle, she was brilliant in getting me back to running. She didn't want to see me three times a week like some physios would and if I had not done the required exercises then she would move appointments out to save wasting them. I've been signed off by her and am back to running, doing pilates and in a much better space. for the work I had done on my ankle I was not hoping for too much, but was ver pleased with the outcome.

I was referred for physio following major abdominal surgery I was referred for physio following major abdominal surgery which I underwent in December last year. So, I was feeling quite fragile and flattened before I started my sessions with Samantha Rule at Ten Pilates in Chiswick. Samantha is really great and spent a lot of time listening to me (she is also very knowledgable in the area of Women's Health which has also been very helpful and useful) reassured me about my fears and also agreed upon what I was hoping to gain from our sessions. Slowly but surely, I have regained confidence and built up strength with a series of exercises which are closely monitored by Samantha. I just wish I had started physio much sooner as it's made a huge difference both physically and mentally to how I feel about my body. Samantha has a very relaxed approach, is patient and makes you feel comfortable and at ease. I am getting stronger and feel more confident all the time now and I would highly recommend considering Samantha for your physio needs.

Monitor expenses if they have access to your card details In August, I encountered an issue where I was unexpectedly charged £500 for 20 classes on my card, with no prior email notification. This situation became increasingly frustrating. After a month of back-and-forth emails and finally receiving a full refund, my last email to them expressed my disappointment: It's disheartening that Ten isn't taking responsibility for mishandling their customers' bank details and processing payments without proper confirmation. Upon reviewing their emails, it's evident that my £2000 annual contribution doesn't seem significant enough for them to value a loyal customer. Trying to shift blame onto a customer, especially when there are no recorded calls, is simply unreasonable. I won't be continuing my membership with Ten. It's appalling to be treated so poorly, especially when I was the one highlighting their wrongdoing and didn't even receive an apology. For fellow Pilates enthusiasts, please exercise caution and closely monitor your expenses at Ten. They don't seem diligent when it comes to charging your cards, and they don't always send email notifications for your purchases.