So poor! Receptionist is JUST AWFUL! So poor! If I could give less than 1 star I would have. The receptionist is awful and there is absolutely no understanding from their behalf. I was looking for where the "gym" was and when I finally found it, the receptionist said that regardless of the fact that it was my first time, that I have already paid for the class and the fact that I was already dressed for the class- she will not let me in as I was 1 minute late after their 5 minute policy (i.e. 6 minutes late). Of course they not only did not let me attend the class, they did charge me and they did even consider the possibility of allowing me to reschedule the class. The service is so poor and the receptionist staff is clearly lacking any humane attitude and competency to be in this position. Since I work in the City, I could have been a potential client for a long time, however, with this kind of attitude and lack of understanding, I will never go back there.

I was referred to Ten (Joana Carmo)… I was referred to Ten (Joana Carmo) following reconstructive surgery on my ankle, she was brilliant in getting me back to running. She didn't want to see me three times a week like some physios would and if I had not done the required exercises then she would move appointments out to save wasting them. I've been signed off by her and am back to running, doing pilates and in a much better space. for the work I had done on my ankle I was not hoping for too much, but was ver pleased with the outcome.

I currently attend Ten for it massage… I currently attend Ten for it massage and class offering and can not recommend it enough to my friends. The trainer quality is excellent and even their new trainers seem to be a level higher than other providers.

Horrible experience Horrible experience, my appointment got cancelled when I was 2 min from the door becauce the physiotherapist was to lazy to wait and I’ve still got charged the full amount. Also worth mentioning that I’ve called in advance to mention that I’m running 15 min late and they told me over the phone it’s fine.

Scammers I purchased an item from this company via their website. I did not receive the item and they ignore my emails. AVOID THIS COMPANY!