Unexpected charges and no refund I bought one month for 7 pilates classes in Mayfair studio in June for £135 and finished the package. Then I saw £135 out of my account in August. I called up Ten and asked, the person who picked up the call said he would contact his office to set this straight as the Mayfair studio is closed from August and this shouldn't happen. I waited but didn't get my refund so I emailed them a couple times, also dispute with my bank. Yet, somehow they told my bank that I bought 3 months membership and they won't refund the money. Firstly, if it was really 3 months membership (which it wasn't), then they would have taken the money in July, when my first month ends in June. Secondly, I bought for Mayfair studio and the studio closed in August. Should they ask the customer if they want to continue to join other studios before charging them? They didn't contact me and just charged me in August for £135 without an explanation. I think this is terrible customer service but also rip off when you charge someone without providing them the service and without notice. *** An update: A customer service person from Ten Health said that they would refund after my complaints. However, until today 28th Novermber 2022, I haven't received any refund from them. I emailed her but no reply.

Horrible experience Horrible experience, my appointment got cancelled when I was 2 min from the door becauce the physiotherapist was to lazy to wait and I’ve still got charged the full amount. Also worth mentioning that I’ve called in advance to mention that I’m running 15 min late and they told me over the phone it’s fine.

Amazing staff and great classes Amazing staff and great classes. Lovely studios.

I was referred to Ten (Joana Carmo)… I was referred to Ten (Joana Carmo) following reconstructive surgery on my ankle, she was brilliant in getting me back to running. She didn't want to see me three times a week like some physios would and if I had not done the required exercises then she would move appointments out to save wasting them. I've been signed off by her and am back to running, doing pilates and in a much better space. for the work I had done on my ankle I was not hoping for too much, but was ver pleased with the outcome.

Ten Pilates Recommended I've been going to Ten Pilates 2-3 times every week for 18 months now and highly recommend them. I have found all instructors to be knowledgeable and helpful. As all the trainers learn the Ten Pilates way the classes are very consistent, and there are new moves added all the time so that I always learn something new in every class. I have moved up through each level and even though some moves are challenging I've never had an injury as they provide plenty of advice about the correct form.