Unexpected charges and no refund I bought one month for 7 pilates classes in Mayfair studio in June for £135 and finished the package. Then I saw £135 out of my account in August. I called up Ten and asked, the person who picked up the call said he would contact his office to set this straight as the Mayfair studio is closed from August and this shouldn't happen. I waited but didn't get my refund so I emailed them a couple times, also dispute with my bank. Yet, somehow they told my bank that I bought 3 months membership and they won't refund the money. Firstly, if it was really 3 months membership (which it wasn't), then they would have taken the money in July, when my first month ends in June. Secondly, I bought for Mayfair studio and the studio closed in August. Should they ask the customer if they want to continue to join other studios before charging them? They didn't contact me and just charged me in August for £135 without an explanation. I think this is terrible customer service but also rip off when you charge someone without providing them the service and without notice. *** An update: A customer service person from Ten Health said that they would refund after my complaints. However, until today 28th Novermber 2022, I haven't received any refund from them. I emailed her but no reply.

Really sensational I had a Sports Massage with Monika at King's Cross, and it was undoubtedly the most professional pair of hands that I have ever experienced for physical therapy. She quickly identified where my issues were and wasted no time in remedying them. I left the session feeling notably different, and carrying significantly less tension.

Horrible experience Horrible experience, my appointment got cancelled when I was 2 min from the door becauce the physiotherapist was to lazy to wait and I’ve still got charged the full amount. Also worth mentioning that I’ve called in advance to mention that I’m running 15 min late and they told me over the phone it’s fine.

Beware- appalling treatment Beware. The treatment of long-term, loyal customers is appalling. I had paid for 12 X 60 minute group classes. The class length has been reduced to 45 minutes to allow for cleaning. This is equivalent to 3 classes being cut down, or there should be a 25% refund for the payment but the customer is just expected to take this. Secondly after making 3 X PT sessions over a month ago, I get a call to say the PT's rates have gone up since my booking and I can only have 2 sessions. Again the customer is just expected to take this and if you don't you are branded as rude. My request for refund has been denied. Be careful before you part with your money.

PERSONAL TRAINING RIP OFF The personal training at TEN does blow the budget at £80 per session. Fed up of being given 50 minutes of training time when it is advertised as an hour. 10 minutes equates to approximately £13.50 so surely £66.50 for 50 minutes??? Stop ripping clients off and set 15 minutes between the end of one client and the start of another. You are good but not that good…