Sent two different colors... First I was sent two different color dumbbells, took a week to get the right color replaced, a month later I recieved an email saying its my last warning to return the mistaken dumbbell or i will be charged which i wasnt aware i had to return do to their negligence. It's disappointing I had to go through all this during already a stressful time moving to a new home. Also trying to resolve this issue with customer service, took them a week to reply to each of my email.

Freindly customer service Freindly customer service. They gave me free delivery. I went with the all black model and it matches the rest of my gym

In the dark re my order/All's well On November 21, 2022, I ordered a pair of Nuobell dumbbells. On November 22, I received an email from Axrep, the official Nuobell distributor that said that my order was on its way, this email included a tracking number. The tracking number first showed an expected delivery data of November 23, 2022, it was not delivered that day and since then the tracking shows that a label was created on 11/22/2022 in Ottawa. I have gone back to this tracking every day since November 24 and it always shows that a label was created on November 22. My understanding is that this means that my order has not yet been shipped to the carrier. On Friday November 25, I contacted sales at Nuobell.ca to find out what is happening with my order and have yet to receive a reply. I am left in the dark and I don't appreciate it. Edit November 30: I have since received a reply from Axrep apologizing for the delay and that it was due to logistical difficulties and that my shipment was now on route and should be with me within days. I feel better about this and will wait and see. Received my dumbbells today and they were well packed and look great! They are very well designed.

Ordered these damn weights July 13… Ordered these damn weights July 13 after seeing positive reviews. It's been over a month and there has been no weights, no responses and just now their phone # got cut off. Got scammed. Call you credit card company as they will dispute it for you and at least get your money back.

No response and no order shipped or filled There has been no confirmation of shipment, no one answers the phone and the online chat that shows it is "live" never responded to my query about when to expect shipment. Suggest folks intervene early with their credit card company to file a dispute. If you allow this company's delaying tactics to delay your filing a dispute, you will have no opportunity to get your money back.