Horrible customer service I order online there because shipping was free, but 3 days later the status of my order still show « order placed » try to join live chat which show live online but they never answer. Try to email of course no answer, I’m worried about the « warranty »´they offer if they can’t even answer simple email. Thinking of cancelling and buying with a legit store Started a dispute, it’s a long process but t jeep ill be able to buy from a legit store. Been almost 3 weeks and my order still have not been processed.

I never received my items. -

Nuobells arrived in good condition Nuobells arrived in good condition. Packed very well. They work as advertised and I love that they go up to 80lbs! Perfect addition to my home gym! Just know that you have to be careful and not drop them like you can with traditional dumbbells while getting the last reps with heavy lifts.

Freindly customer service Freindly customer service. They gave me free delivery. I went with the all black model and it matches the rest of my gym

Charged but order not shipped- poor communication My experience is similar to other recent posts- placed an order on June 3 as they were showing as in stock. They processed payment on June 4 and updated the status to shipped, however I then received an email saying the item was on back order. After multiple emails and calls I have managed to get 2 updates- the last one 2 weeks ago saying they would ship by the end of last week. Very unresponsive, poor communication, shouldn’t have been charged for an item if they had no stock and no ability to ship. “Live chat” is not live- waited days for an (unhelpful) response. I’ve now asked to cancel the order but no response. My impression their supply issue may be related to the BC port workers strike- I would have been happy wait if they hadn’t processed payment and if they communicated more effectively. Now I just want my money back.