No customer service No customer service, paid in full and they cant even send it to ups for shipping. Im callong and emailing every adress I can find and its either no answer or the number doesn't even exist.

Haven’t heard anything 10 days even after trying Company will not answer emails, phone or the live chat that is always “live” on their website. I haven’t heard anything from my order placed 10 days ago. Scam of a company and a waste of over $1100 Update 15 days now. Company has removed my comments on Instagram but still haven’t received an information or an answer back yet

This product is simply amazing space… This product is simply amazing space saving and money. There was a bit of a delay due to extreme weather -40 - temperture in which i was compensated for anways so i cant conplain. Thank you

Charged but order not shipped- poor communication My experience is similar to other recent posts- placed an order on June 3 as they were showing as in stock. They processed payment on June 4 and updated the status to shipped, however I then received an email saying the item was on back order. After multiple emails and calls I have managed to get 2 updates- the last one 2 weeks ago saying they would ship by the end of last week. Very unresponsive, poor communication, shouldn’t have been charged for an item if they had no stock and no ability to ship. “Live chat” is not live- waited days for an (unhelpful) response. I’ve now asked to cancel the order but no response. My impression their supply issue may be related to the BC port workers strike- I would have been happy wait if they hadn’t processed payment and if they communicated more effectively. Now I just want my money back.

These are legit nuobells These are legit nuobells, not knock off. Got the nuobells and stand within 3 days of ordering out of Alberta. They’re not an official reseller, but I contacted nuobell and confirmed that axrep was indeed selling legitimate nuobells.