Horrible customer service I order online there because shipping was free, but 3 days later the status of my order still show « order placed » try to join live chat which show live online but they never answer. Try to email of course no answer, I’m worried about the « warranty »´they offer if they can’t even answer simple email. Thinking of cancelling and buying with a legit store Started a dispute, it’s a long process but t jeep ill be able to buy from a legit store. Been almost 3 weeks and my order still have not been processed.

They have my money; 4 weeks later I have nothing and no one is answering Similar to posts below; ordered dumbbells as well as folding bench and double-legged stand 4 weeks ago. Transactions have gone thru on my credit card. 4 weeks later- nothing. Multiple attempts to contact by phone and e-mail- no answer. I've entered a dispute with my credit card company. Update at Aug. 17: successful end to this dispute- I've now been fully reimbursed. Stay away from these guys. Go to the Nuobell site for an approved list of vendors. I just placed an order (over the phone with real people with a real retail location of a national chain) and actually got a better deal. Double-win.

The product is amazing! The product is amazing. It is far superior then the Bowflex. The only reason I am not giving it 5 stars is because of the longer delivery time. It was suppose to be 1 to 4 days, but it took two weeks. I am pretty sure it is the delivery company's fault.

Charged but order not shipped- poor communication My experience is similar to other recent posts- placed an order on June 3 as they were showing as in stock. They processed payment on June 4 and updated the status to shipped, however I then received an email saying the item was on back order. After multiple emails and calls I have managed to get 2 updates- the last one 2 weeks ago saying they would ship by the end of last week. Very unresponsive, poor communication, shouldn’t have been charged for an item if they had no stock and no ability to ship. “Live chat” is not live- waited days for an (unhelpful) response. I’ve now asked to cancel the order but no response. My impression their supply issue may be related to the BC port workers strike- I would have been happy wait if they hadn’t processed payment and if they communicated more effectively. Now I just want my money back.

Haven’t heard anything 10 days even after trying Company will not answer emails, phone or the live chat that is always “live” on their website. I haven’t heard anything from my order placed 10 days ago. Scam of a company and a waste of over $1100 Update 15 days now. Company has removed my comments on Instagram but still haven’t received an information or an answer back yet