Terrible Experience – Received the Wrong Machine I recently purchased the ArcticPod™ Water Chiller from ArcticPod Store, but the product I received was not what I ordered. The machine I received is not the same as the one advertised on their website, and it does not meet my needs. I contacted their customer support, and they promised to refund half the money, but that's not what I wanted. All I wanted was the correct machine that I initially paid for. Unfortunately, I have yet to receive any response from them regarding this issue. This experience has been extremely disappointing and frustrating. I would caution anyone considering a purchase from ArcticPod Store to be cautious. The discrepancy between the product advertised and what you may actually receive is a major concern. Customer service has been non-responsive and unhelpful in resolving this issue. I hope that this review serves as a warning to others and encourages ArcticPod Store to improve their customer service and ensure that customers receive the products they actually ordered.

I am very disappointed with the product… I am very disappointed with the product line. “The chiller does not work. It only acts as a water pump, and does not chill. Their support department responded to my original complaint. And after I did everything they suggested, the chiller still does not work. I gave them my feedback. I sent a couple more messages to them with no response back. This product is horrible. Do not waste your money. I also bought the sauna. Poor quality material. I had to go to Home Depot and buy plastic and wrap it around the entire unit to maintain temperature. Again, poor quality and customer support. Do not waste your money. “

This company is a complete scam Ordered a unit and chiller 6 weeks ago. Never got anything. Had a fake shipping number and nothing was delivered but they say it was. They won’t return emails. Stay away.

Ordered articpod and it arrived but had… Ordered articpod and it arrived but had multiple leaks. I reached out to customer service and requested a refund as well as an address to return the item and the reply was that they wanted videos so they could suggest a way to repair it. No refund or return. Stay away from these guys.

Still waiting for my order -