you are asking for a satisfaction… you are asking for a satisfaction survey before I have even received my product. Very little shipping information through "shop" No idea of expected delivery date, very unsatisfied with the shipping notifications and lack of expected delivery date.

Ordered articpod and it arrived but had… Ordered articpod and it arrived but had multiple leaks. I reached out to customer service and requested a refund as well as an address to return the item and the reply was that they wanted videos so they could suggest a way to repair it. No refund or return. Stay away from these guys.

You sent me a b.s tracking number You sent me a b.s. tracking number that told me nothing. Then a week later I ask for an update, you said 24 hours for updates, still no response from my message. And now I just received a new update in tracking saying it’s still in China.

This company is a complete scam Ordered a unit and chiller 6 weeks ago. Never got anything. Had a fake shipping number and nothing was delivered but they say it was. They won’t return emails. Stay away.

Deceptive Business and non communicative I purchased this Ice pod Chiller and Sauna combo from Arctic Pods website on 2/19. I received the chiller and set it up and after having it on a for an hour noticed it was leaking water from the bottom and not being able to reach the temps it was being set at. I then reached out to the company for help and they did answer me. However I did the steps and confirmed the item having all of its parts and they told me they would get back to me. on March 23rd the pump cord caught on fire! I couldn't show them a video of the leak because the cord was damaged from it catching on fire. I reached out to get a replacement chiller and they said they would once again get back to me. I heard back that they were going to send me a new cord for the pump which at the time I didn't think would fix the issue. They sent me the cord. I told them that was not what I needed and that was on April 7th and nothing since then. I have sent almost daily emails and no response. I need a new pump to use this item or give me a full refund. I can't use the item without the pump. Do not use this company!