I am very disappointed with the product… I am very disappointed with the product line. “The chiller does not work. It only acts as a water pump, and does not chill. Their support department responded to my original complaint. And after I did everything they suggested, the chiller still does not work. I gave them my feedback. I sent a couple more messages to them with no response back. This product is horrible. Do not waste your money. I also bought the sauna. Poor quality material. I had to go to Home Depot and buy plastic and wrap it around the entire unit to maintain temperature. Again, poor quality and customer support. Do not waste your money. “

Dont buy this product Dont buy this product, it takes forever to receive, water takes forever to cool down, the water pump is a separate unit and has stopped working after a few weeks, their customer supoort is nonexistent, all they have is a bot that tells you to email customer support or text and all you get back is an automated respose telling you they are backed up. Still waiting on respose 2 weeks later. The cooler leaks,

You sent me a b.s tracking number You sent me a b.s. tracking number that told me nothing. Then a week later I ask for an update, you said 24 hours for updates, still no response from my message. And now I just received a new update in tracking saying it’s still in China.

I never got my order it said it was… I never got my order it said it was delivered but I never got it I sent an email to the seller and didn’t get a response

Terrible Experience – Received the Wrong Machine I recently purchased the ArcticPod™ Water Chiller from ArcticPod Store, but the product I received was not what I ordered. The machine I received is not the same as the one advertised on their website, and it does not meet my needs. I contacted their customer support, and they promised to refund half the money, but that's not what I wanted. All I wanted was the correct machine that I initially paid for. Unfortunately, I have yet to receive any response from them regarding this issue. This experience has been extremely disappointing and frustrating. I would caution anyone considering a purchase from ArcticPod Store to be cautious. The discrepancy between the product advertised and what you may actually receive is a major concern. Customer service has been non-responsive and unhelpful in resolving this issue. I hope that this review serves as a warning to others and encourages ArcticPod Store to improve their customer service and ensure that customers receive the products they actually ordered.