Predatory Predatory. Very hard to cancel. They say it is easy to do on the app but not easy at all! I cancelled three times on the phone, through the app and email. They continued to charge and sent me to collections!

Stay away from the gym Due to a personal family matter, I am needed out of town 5 days a week, home on weekends only. So I cancelled my VASA gym membership/ as I would not be around to use it. My personal trainer had cancelled our last session- and guess what- yes, I had to pay for it - $100 for nothing! They cancel, I pay! This is crazy! Nice place, nice instructors but the WORST business practices I have ever encountered! STAY AWAY!!!!

Vasa Fitness has poor facilities and is unsafe for women Vasa Fitness does not provide a safe environment to women, it does not keep up its equipment, and its audio and video services are very poor. My wife was verbally attacked: no response. Weight machines went unrepaired for over 6 months. It was impossible to watch tv while on the eliptical because the audio never worked,

Beware extra fees Beware extra fees. There are fees to cancel your memebership and "rate lock" fees on top of your monthly membership

TERRIBLE Customer service!! I am absolutely outraged and feel it's my duty to call out this gym for their atrocious service. Two years ago, they falsely assured me that my account was cancelled, yet, shockingly, they continued to charge $9.99 from my account every single month for two years! When my family finally discovered this unacceptable error, the gym had the audacity to demand an additional $90 to "cancel" my account again—a process I was led to believe had already been completed. What's more, attempting to reach any form of management, whether directly at the gym or via phone, turned out to be a complete waste of time. Their customer service is a joke. My frustration is through the roof, and I pledge to make sure everyone I know is aware of this nightmare. I strongly advise you to avoid this place at all costs unless you want to be their next target. This gym is unequivocally the absolute worst.