These guys are absolute crooks These guys are absolute crooks, I don’t know how anyone could work there and sleep at night. The gym and facilities are beautiful however the lies begin at the initial meeting. I was assured I could pay with my HSA. I told them I could not afford it if that wasn’t the case. When it was denied, they called me at least 6 times a day, asking for an alternative payment info. I told them I couldn’t afford that and needed to cancel. They never listened, but continued to call me until I stopped answer. ( I have to work, I can’t answer their calls all day) when I did that they sent it to collections, $4000 later (for 6 month)they have the audacity to ask if I would want to return to their gym. Nope, never and I will tell everyone I know.

I was forced… I went in to clear my head I was forced to sign a negligible contract agreement with no formal understanding I haven't even used the gym and I can't cancel in under 30 days without having to pay 54.00 dollars they are crooks they don't care even if they have a great looking facility its because they steal money thru manipulation. Less than 2 weeks

Buyer be aware! If you ever decide to take on "Personal Training" and suddenly you have a legitimate reason such as work related to downsizing due to recession or suddenly medical issues related to it (via customer support responds); it is still not reasonable enough to have it cancel. I had every good attention to fulfill my personal training sessions until circumstance arise. I had only 1- 30-minute session just starting my journey out of 6-month sign-up. Its very early enough to have it cancel without a penalty. It such a de-service to members of not having options. They sell you a great conversation without reading such a lengthy contract in the middle of a busy gym floor. And so, customer support response is to either move 25-miles away from a VASA gym and show a utility proof --in order to cancel contract account or freeze account for 90-days with a $10. cost each time...??? Such options. Does that sound right?! Whoa! What an unbelievable of responses. Pretty much is too late once you sign their contract! And so, I wonder how many others got the same answers as I did? Whatever you do, don't sign that contract of service! Even if you try to cancel your membership for any reason you still can't until that "Personal Training" portion is paid first! Such business considering of it being in a customer servicing fitness industry. Is businesses hugely hurting for such policy? Unacceptable.

VASA Fitness sent me to collections for… VASA Fitness sent me to collections for an account that was canceled in 2023 and of which I was not notified. Additionally, when I tried to communicate with the collections agency Aldous & Associates P.L.L.C, they refused to explain the charge to me and did not provide details of my contract or the nearly $500 they are charging. So, I contacted VASA directly to access the electronic contract that I was supposed to have signed but never received a copy of to review. I also informed them that if the debt is legitimate, I am willing to pay it, but I need to verify everything because we went through a cancellation process over the phone, and I was never notified that I needed to send a letter by mail. Therefore, I believe that not only does the company have poor in-person service, lack hygiene in the changing rooms, and have a disorganized system, but it also engages in fraudulent contracts, making charges that it cannot explain and denying its customers the right to defend themselves or know the details of each contract. At this point, due to the lack of accessibility from both companies, I doubt the validity of this charge, which until I have access to review for its accuracy, is not mine.

Its not worth your time money or health So to use just he weights to work out it's 9.99 a month cool, actually it's almost $13 a month after they add on 30% in extra fees. Heres my issue, I just go there to play basketball and nothing else. Recently my membership which is a basic membership didn't work to get inside the basketball court even though when I initially signed up in agent told me this will be fine to just play basketball. The customer service there told me I need to pay an additional 15 plus dollars to play basketball. I voice my opinion that they should come up with a membership that includes only basketball play since there's a membership that includes only using the weights, I tell one of the agents that and he keeps telling me they don't have that and I was telling him I know you don't I'm making a suggestion and he just wanted to fight me about it. I then said I need to cancel my membership immediately he then told me I have to do it through the app and in that process he gives me two ID numbers that I was unaware that I had with this company, then to cancel the membership I need to know exactly which debit or credit card I used the 3-digit security code and expiration date all of the above just to cancel the the membership, I advised to him who carries that information on them while they're in the gym, this company makes it very hard to cancel your membership. I then told him how about you cancel it for me, he proceeds to do so and then tells me I'm going to get an email and I have to click on the email and if I don't click on the email then the membership won't be canceled, I tell him I have not received an email yet he says wait one or two days, I'm guessing this company wants me to forget that I canceled the membership and maybe missed the email so that they can keep charging me money, this is underhanded tactic and buyers should be aware. Show the email finally came in and I click on it and it's basically the same thing that I did while I was there just a link to go through the whole process to confirm what card number and these special ID numbers that I need to cancel the membership. Essentially that guy didn't do anything but send me a link he didn't cancel anything , this is terrible. Unless you want bad service and higher than advertised prices go to Vasa.