Stay away from the gym Due to a personal family matter, I am needed out of town 5 days a week, home on weekends only. So I cancelled my VASA gym membership/ as I would not be around to use it. My personal trainer had cancelled our last session- and guess what- yes, I had to pay for it - $100 for nothing! They cancel, I pay! This is crazy! Nice place, nice instructors but the WORST business practices I have ever encountered! STAY AWAY!!!!

Buyer be aware! If you ever decide to take on "Personal Training" and suddenly you have a legitimate reason such as work related to downsizing due to recession or suddenly medical issues related to it (via customer support responds); it is still not reasonable enough to have it cancel. I had every good attention to fulfill my personal training sessions until circumstance arise. I had only 1- 30-minute session just starting my journey out of 6-month sign-up. Its very early enough to have it cancel without a penalty. It such a de-service to members of not having options. They sell you a great conversation without reading such a lengthy contract in the middle of a busy gym floor. And so, customer support response is to either move 25-miles away from a VASA gym and show a utility proof --in order to cancel contract account or freeze account for 90-days with a $10. cost each time...??? Such options. Does that sound right?! Whoa! What an unbelievable of responses. Pretty much is too late once you sign their contract! And so, I wonder how many others got the same answers as I did? Whatever you do, don't sign that contract of service! Even if you try to cancel your membership for any reason you still can't until that "Personal Training" portion is paid first! Such business considering of it being in a customer servicing fitness industry. Is businesses hugely hurting for such policy? Unacceptable.

Beware extra fees Beware extra fees. There are fees to cancel your memebership and "rate lock" fees on top of your monthly membership

Bad customer services Cold pool, over crowded facilities. Filthy showers and dressing room. Bad customer service. Wet in the dressing rooms, fall hazard. Not good customer service. I won't go to vasa fitness again.

I was charged the annual membership fee… I was charged the annual membership fee and a monthly fee. I agreed to pay the monthly fee while I took a pause after two years of being a member. I asked for the annual membership fee to be returned since I would not be using it. I called two phone numbers and no answer. I walked into the facility and was advised by the supervisor that she had no ability to address this. I was advised to e-mail which I did. It took 3 days for a negative response. They never talked with me in person. Then they charged me an additional monthly fee on 3-7-24 even after I canceled. They displayed poor communication and poor customer service to a dedicated, elderly member. I plan to expose them with better business, inc because of my experience and in the hopes that others do not have this same experience.