Resolution of problem Update: Hillary from Alpine Shops resolved the issue. She worked diligently to find what the issue was and correct it. The resolution exceeded my expectations and she exhibited the highest level of customer service. This experience will let me consider using Alpine Shop again in the future I ordered a gift certificate for my nephew. It was supposed to be sent electronically. He never received it. I sent an email to the customer service address and have never received a response. I may have made an error when ordering but would like to know that. Very poor customer service

Great purchase experience! First of all, Ian confirmed that the skis I wanted to buy were unique and that they were sold with bindings only. Then, I was directed to Heather in sales and she got my order straight and sent promptly. Finally, the sale price was exceptional, a great value.

Search Ended I've been searching for a great deal on an Orage Alaskan ski jacket. I was able to find it at Alpine Shop VT. It took a good bit of searching to locate it as Alpine Shop VT wasn't necessarily in the top pages of the search engine. In any case I now own one. One customer service note. I did phone the company, left a message, but to my knowledge, did not receive a return call. That was a bit disappointing. Very happy overall and of course a great price!

Amazing service Amazing service, website easy to use, super fast shipping and great communication. Product was as advertised and packaged well and pricing very fair. Will be doing business with Alpine Shop again for sure.

Good Buying Experiernce The buying experience was good, no complaints: shopped online, price was fair, order confirmation was received soon after purchase, shipping was free and normal (5 business days include day of purchase and day of delivery). Lost one star due to packaging. While I appreciate packaging reuse (huge fan), an almost $600 pair of skis should have a little more care in my opinion. The tips were sticking about two inches out of the cardboard sleeve by time they arrived at my house. Thankfully they had a thin bubble-wrap sleeve around them so no damage done, but would have been pretty upset had there been. A little more robustness on packaging for product protection/security would be nice to see.