Peter Castro
GBSold me an item that was no longer in… At first, Alpine shop refunded my order because they sold me an item that was no longer in stock. After reading my review they reached-out to me personally to apologize, and luckily enough the entire issue was a big mixup and they offered me the product I ordered at a discount. Spectacular customer service. Great people. Setting the bar for online retail.
Catherine Mack
GBGreat Store ! What a very responsive outfit the Alpine Store is ! When I had problems ordering a hat online, they went out of their way to contact me by phone and took immediate care of the issue. Very nice people and great service ! Catherine Mack
Liuxuhong Zhao
GBThe speed of shipping as well as the… The speed of shipping as well as the tax exemption is really an advantage, but my board arrived without plastic wrap with poor package, and with rust marks on the edge edges of the boards.
MRodg
GBGood Buying Experiernce The buying experience was good, no complaints: shopped online, price was fair, order confirmation was received soon after purchase, shipping was free and normal (5 business days include day of purchase and day of delivery). Lost one star due to packaging. While I appreciate packaging reuse (huge fan), an almost $600 pair of skis should have a little more care in my opinion. The tips were sticking about two inches out of the cardboard sleeve by time they arrived at my house. Thankfully they had a thin bubble-wrap sleeve around them so no damage done, but would have been pretty upset had there been. A little more robustness on packaging for product protection/security would be nice to see.
Carolyn Maloney
GBWhen I ordered an e-gift card for my… When I ordered an e-gift card for my daughter for Christmas, I gave the Alpine Shop an incorrect email address for my daughter. Hillary was so sweet in helping an old lady fix her mess! Thank you so much for the kind & professional service. I highly recommend the Alpine Shop.