I paid $30 to return bindings THEY gave… I paid $30 to return bindings THEY gave me incorrect details on; REFUSED me a free return shipping label AND didn't refund me the full amount. I've seen better customer service grow out of the side of a barn--LONG wait times & answers that sound like its a bot (unhelpful, non-human, nonsensical). We are a family of avid outdoorsy people, and Sun & Ski just LOST CUSTOMERS FOR GOOD. I've been dealing with Evo and Tactics... BOTH of which will give you the experience you want when buying gear online. Don't waste your time and money with this joke.

Great shopping experience They had great response and the bike I needed with great finance options that will allow me to avoid interest. After receiving my bike shipped from their TN store they inadvertently forgot to include the SRAM AXS battery charger. Upon me contacting them they apologized and assured me it would be shipped to me. Hopefully it will arrive soon. Overall, decent experience.

Impeccable Bike team Service! We had to go back twice within a week for bike returns for our 10-year old, who apparently was at the cusp of a 24” and adult (XS) 27.5” bike. While we’d expected the bike team to be annoyed with seeing us a 3rd time in a week, they were fully understanding AND even suggested we let our little one ride the 3rd (and final bike) outside for a while to assure this was “the one”. We are forever customers!

Sun & Ski Sends Used Pair Sneakers & Claims They “Can’t Guarantee An Untouched Pair” Bought new on cloud sneakers and they sent me a used pair. Customer service claimed these shoes were simply tried on in store and stated “we cannot guarantee an untouched pair”. The shoes had dirt and dirt water stains on the bottom, not to mention quite creased all along the outer bottom area. They did send a return label, but customer service is odd to deal with. Not worth the hassle if you want the new shoes you actually paid for since Sun & Ski stated they can’t guarantee an untouched pair after sending clearly used sneakers. Oh and the sneakers took 2 weeks to get from texas to the east coast. Can’t speak on their other items, but better off buying shoes elsewhere if that’s how they feel about sending used sneakers.

Best Customer Service Experience on the Planet I'm so very thankful that I stumbled upon Sun & Ski Sports! I recently made my 2nd major bike purchase this year. Jake, Tova and the rest of the Bike dept.'s staff were exceptional! Jake, Manager, provides the absolute best customer service/experience on the planet. This guy needs to be cloned and distributed to every retail establishment throughout the world. He's extremely knowledgeable, a great listener, and has been in the business for a long time. His outstanding professionalism has definitely rubbed off on his staff. I didn't mine driving 50 minutes away from home and passing numerous speciality bike shops in order to make my purchases with Jake. Sun & Ski sell both of the brands that I'm most interested in (Cannonade & Cervelo). This means that as long as I'm in anything bike related, I will be traveling there to make my purchases. Jake and his staff are the Gold-standard/Ritz-Carlton of providing outstanding customer service!!!!!!