Customer service really cares if got… Customer service really cares if got the right product, and I appreciate that. Fast replies and easy to understand. Thanks outdoor master’s support.

Outdoor Master’s Customer Service Sucks… Outdoor Master’s customer service might be the worst customer service I have ever experienced. 1st, they send me a damaged product. 2nd, I email them with pictures stating I would like a refund and I receive a canned response of how sorry they are and promise me a refund in “1-5” business days. It’s now been 8 days without receiving my refund. The contact phone # is horseshit because no one ever answers it the damn in box is full. I will NEVER buy anything from this company.

I'm super mad about the skateboard I… I'm super mad about the skateboard I got from OutdoorMaster. It's only been three days, and it won't even turn on! Their service is terrible, and the skateboard itself is junk. Don't buy from OutdoorMaster unless you want to waste your money! I messaged OutdoorMaster about the problem and even sent them a video, asking for a refund, but they haven't replied at all. It's like talking to a brick wall!

Very disappointed, from a previously happy customer. We love Outdoormaster gear. We have bought our goggles about three years ago and we had fantastic service. Unfortunately they have not just let us down this time, but failed to let us know until we got in touch with them. We ordered 2 helmets for our snowboarding trip. We made payment and after 3 weeks still did not receive our order. We emailed Outdoormaster and Iris explained that they can't send it to us in the UK and that they will refund us. We where upset but we understood. If they refunded us straight away we would not be writing this review. It has now been an additional 2 weeks and still we haven't received our refund. We keep emailing them and no response. I would have loved to have our kit...but now all we need is the refund.

Great customer service! I had trouble fitting the connection for the Shark pump to my SUP and thought that none of their connections worked. The support person was awesome. The response was super quick as were followup emails. After asking me to send photos of my valve and fittings she sent a photo with a clear diagram of how to switch gaskets to give a correct fit. That did the trick!!