Strong warranty Ordered two pairs, one got pretty scratched up (faulty coating perhaps?) but they did an immediate warranty replacement. Good to know they stand behind the product.

Customer service really cares if got… Customer service really cares if got the right product, and I appreciate that. Fast replies and easy to understand. Thanks outdoor master’s support.

Outdoor Master’s Customer Service Sucks… Outdoor Master’s customer service might be the worst customer service I have ever experienced. 1st, they send me a damaged product. 2nd, I email them with pictures stating I would like a refund and I receive a canned response of how sorry they are and promise me a refund in “1-5” business days. It’s now been 8 days without receiving my refund. The contact phone # is horseshit because no one ever answers it the damn in box is full. I will NEVER buy anything from this company.

The products are well made The products are well made, and received really quickly. Support is excellent if you have questions about any product, shipping information, etc. Supoort always returns your inquiries quickly.

Outstanding customer service I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.