Christmas Bummer My Wife ordered a Bell Custom 500 motorcycle helmet from Movatik for me for Christmas. She sized the helmet (M 57cm-58cm) by using the size from my Arai helmet that fits perfectly (size M 57cm-58cm). When I tried the Bell helmet on, it did not fit. Not even close. We contacted Movatik to exchange the helmet for a larger size. Movatik replied that the sale was final because the sale price ended with a “.97” and is “Deep discounted.” Sure enough, their return policy has that disclaimer. The Helmet is a good price compared to full price, but only a few dollars less than other shops that have far better return policies. Super disappointing for first time customer experience. Lessons learned: 1. Read return policies before pulling the trigger. 2. Shop local if you need a sized item or go to one of the other players (Revzilla, J.P. Cycles etc.) who have better return/exchange policies.

Excellent online buying experience Ordered 4 chains for a new bicycle. Easy ordering process, timely shipping. Arrived earlier than expected. Excellent online buying experience.

I ordered a Lumos adult white bike… I ordered a Lumos adult white bike helmet That was the wrong size. This company only makes helmets in medium/large or extra-large and my head seem to be a size in between those two. In a world where finding anyone to help you with customer service is becoming a rarity, Alex from Movatik immediately responded to me, helped me fix my problem, and immediately shipped another helmet to me. It was by far one of the best service customer experience as I have had in years.

Movatik does it right I initially ordered an EVOC bike bag from another company (Pro Bike Kit) about six weeks before I was planning to fly with my bike. Their web site said it was on hand and would be delivered would be 5-7 business days. After waiting four weeks, the bag still wasn't delivered and the company couldn't give me an estimated new delivery date, so I decided to buy from Movatik. The experience was awesome! Movatik's price was much cheaper than most other sellers and the bag was delivered to my door in 3-5 days as described on their web page. They also followed up to see how the deliver went and to ensure the product was ok. This is how it should work. I'll definitely shop with them again.

The ability to speak to a live sales… The ability to speak to a live sales rep that confirmed the product availability in Fla and guarantee my next day delivery and I also received a first time buyer discount. The product is very well built and I will 100% do more business with Movatik