The Ideal Bicycle I'd been searching for my ideal bike for months and nearly gave up when Covid hit. Finally I found the perfect bike that met ALL my requirements, even though I was unsure about putting it together myself. Even with Covid, my bike arrived in under a week exactly as described. It might actually be more beautiful in person. I had no trouble at all putting it together and felt confident riding it immediately. When I couldn't find the serial number, the A/O team responded to my email nearly immediately. I could not recommend this bicycle more. I love her so much! Thank you A/O!

Exactly what I was looking for in a bicycle Comfort, style, versatility, and quality! I was on the market for my first bike, and I was very particular about the style and look. My search stopped when I found the Maya, which fit my vision exactly. Having a beautiful bike definitely keeps me motivated and wanting to go out for a ride every chance I get!

Customer Service doesn’t reply (Don’t waste your time) Customer support doesn’t respond to emails. I sent two notices, without a reply. Extreme delays for deliveries. Website has no notices posted - it still promotes 3-5 business days. Until after purchase they advise you it’s up to 2 weeks delay. Now I’m in my 3rd week, and still my bike has been received as of yet. I received a notification from FedEx with tracking number 3 days after purchase, but the bike was never released into transit for shipping. Package stayed in California. The poor response to customer service has sucked away all the excitement I once had. As I wait for the arrival of my bike, I can only imagine how terrible the assembly experience will be like.

I am very pleased with my purchase! I am very pleased with my purchase! I originally ordered the Jackie bike but when it kept getting delayed over several months because of supply shortages, the team reached out to me and offered me a free upgrade to a different bike. I couldn’t be happier with my Frida Limited! It’s adorable, comfortable, and well made. The company was very helpful throughout the process😊

Damaged part... This is a difficult time and the process has been pretty good considering. My bike did come with a damaged part and I’m in the process of rectifying that. Hopefully things will go well for replacing that part in a timely manner.