The customer service is AWFUL The customer service is AWFUL. You would think when you're spending a couple hundred dollars on a bike that someone would be willing to assist. I have still not heard back anything regarding the shipment of my bike. If I didn't want a bike so bad, i'd honestly just cancel my order and get my money back.

The company canceled my order because… The company canceled my order because of Covid-19, I ordered another one and I’m currently waiting almost three months for my order. I gave it three stars because I believe the company is a great company and just didn’t have the juice to Keep up with the demand. It’s just happened to be a disappointment to me since I won’t receive the bike until the end of the summer. Which defeats the purpose.

Very happy with this purchase Very happy with this purchase. My hybrid bike is very comfortable, have a great suspension and rides smoothly. I live in Miami and after a few months hasn’t rusted at all, what has been a great surprise. Its in perfect condition. I use it a lot and do a long rides, including some trails and always performs perfect.

She's a Beaut! Ordered the Audrey. Arrived on time and undamaged in shipping, a big plus. Once assembled, she's beautiful! And much easier to ride than the clunker I previously never rode (too heavy, tires too wide, uncomfortable and so on). BUT: assembly was not the walk in the park your website claims. I could never have put her together by myself, needed two sets of hands several times. The assembly manual was confusing for some steps, and the illustrations were difficult to decipher for others. Maybe a video would have been better. That said, I had a person knowledgeable about bikes to help me and I would encourage your future owners to find someone who knows bikes to assist. Would give 5 stars but for the assembly hurdles. Also, more accessories, please! Like a selection of beautiful baskets.

Customer Service doesn’t reply (Don’t waste your time) Customer support doesn’t respond to emails. I sent two notices, without a reply. Extreme delays for deliveries. Website has no notices posted - it still promotes 3-5 business days. Until after purchase they advise you it’s up to 2 weeks delay. Now I’m in my 3rd week, and still my bike has been received as of yet. I received a notification from FedEx with tracking number 3 days after purchase, but the bike was never released into transit for shipping. Package stayed in California. The poor response to customer service has sucked away all the excitement I once had. As I wait for the arrival of my bike, I can only imagine how terrible the assembly experience will be like.