Damaged part... This is a difficult time and the process has been pretty good considering. My bike did come with a damaged part and I’m in the process of rectifying that. Hopefully things will go well for replacing that part in a timely manner.

poor inventory management and response time I'm honestly not sure if two stars is fair at this point given I have not received the bike yet. It was ordered mid-may (it's now mid-june) and I never received a date for shipment or that it would be delayed YET my credit card was charged immediately. When I did reach out, my email was responded to from a different company who seems to have the same bikes, but at cheaper prices. I'm wondering if I got scammed?

The customer service is AWFUL The customer service is AWFUL. You would think when you're spending a couple hundred dollars on a bike that someone would be willing to assist. I have still not heard back anything regarding the shipment of my bike. If I didn't want a bike so bad, i'd honestly just cancel my order and get my money back.

I am very pleased with my purchase! I am very pleased with my purchase! I originally ordered the Jackie bike but when it kept getting delayed over several months because of supply shortages, the team reached out to me and offered me a free upgrade to a different bike. I couldn’t be happier with my Frida Limited! It’s adorable, comfortable, and well made. The company was very helpful throughout the process😊

I love the Rosa bike I purchased I love the Rosa bike I purchased. It was easy to put together, looks beautiful, and has been great for riding in my hilly neighborhood. I did an easy 10 mile ride the other day and it was very comfortable. I haven’t ridden a bicycle in over a decade but this bike makes me want to keep going. My sister is patiently waiting for her order to be fulfilled so she can join me for rides.