My wife loves her new bike My wife loves her new bike. She likes it so much we let our friends daughter ride so she could convince her parents to buy her one. I did have some issues assembling the rear fender. it seemed to not fit as it was rubbing the tire when rolling. The back wheel may need to be trued also. After a little massaging and bending/ shaping the fender fits and isn't rubbing now. I give it a rating of 4 stars only because we tried to contact technical support via phone and email and we were unable to talk with anyone.Other than that very happy with the purchase.

Highly recommend Despite pandemic caused delays, I received my bicycle (Jackie) very quickly. Very well packaged also with great assembly instructions. She is gorgeous and rides like a dream! No problems with ordering, delivery or product quality. And according to my bike enthusiast husband, is a very well made bike. Highly recommended.

She's a Beaut! Ordered the Audrey. Arrived on time and undamaged in shipping, a big plus. Once assembled, she's beautiful! And much easier to ride than the clunker I previously never rode (too heavy, tires too wide, uncomfortable and so on). BUT: assembly was not the walk in the park your website claims. I could never have put her together by myself, needed two sets of hands several times. The assembly manual was confusing for some steps, and the illustrations were difficult to decipher for others. Maybe a video would have been better. That said, I had a person knowledgeable about bikes to help me and I would encourage your future owners to find someone who knows bikes to assist. Would give 5 stars but for the assembly hurdles. Also, more accessories, please! Like a selection of beautiful baskets.

Damaged part... This is a difficult time and the process has been pretty good considering. My bike did come with a damaged part and I’m in the process of rectifying that. Hopefully things will go well for replacing that part in a timely manner.

Customer Service doesn’t reply (Don’t waste your time) Customer support doesn’t respond to emails. I sent two notices, without a reply. Extreme delays for deliveries. Website has no notices posted - it still promotes 3-5 business days. Until after purchase they advise you it’s up to 2 weeks delay. Now I’m in my 3rd week, and still my bike has been received as of yet. I received a notification from FedEx with tracking number 3 days after purchase, but the bike was never released into transit for shipping. Package stayed in California. The poor response to customer service has sucked away all the excitement I once had. As I wait for the arrival of my bike, I can only imagine how terrible the assembly experience will be like.