Just wanted to thank you for your… Just wanted to thank you for your fabulous surface I’ve been able to use it everyday and we’ve had frost to -10 !! It has stayed soft and usable !! It was also brilliant during the extremely hot summer and didn’t get deep or dusty !!! 👍

Please avoid this company! Tried to keep 8.5k owed to us Please avoid this company! In my opinion they have behaved like absolute crooks and would have stolen my money if they could have gotten away with it. After several pleasant conversations with Mark Gilbert, we ordered a DIY menage kit. 5 days later my husband was made redundant so I advised the company we were sorry but needed to cancel, as per the 14 day cooling off period / consumer regulations. I wrote numerous times before Mark responded saying he had received my messages and would pass it on to HQ. Days went by and I didn’t hear anything so I chased this up and received this reply - “We are just waiting on the kit order as that is paid for by us on order and they attempted delivery last week but were told you were on holiday.” Basically after I’d cancelled, they’d attempted to get everything delivered to me asap, as if they thought this would make things difficult for me. This is despite all deliveries supposed to be being arranged with my contractor, who had heard nothing from them. I was still getting calls from delivery companies / subcontractors several weeks after I cancelled, asking when they could deliver. I asked them whether Carpet Gallop had told them we’d cancelled and they said no. By this point, Mark was ignoring emails and calls. On a couple of occasions, my husband rang them and was promised calls back which never happened. By this point we’d contacted our credit card provider (thank goodness we paid by credit card) who were investigating. They have now confirmed we have won and will get the money back. I see there are a few reviews like this, so beware of these despicable people. I have no idea what they thought would happen, but my opinion is they thought they would try to get away with the theft of 8.5k.

Happy with our new arena After a few issues with delivery , not arriving on the day promised and came in 2 separate loads so we needed to hire a forklift for 2 days and had 3 men standing around for 2 separate half days . We eventually got our surface and we are very happy with it . If it hadn’t been for the delivery issues I would of given it 5 stars . Yes it did smell a bit , but it is recycled carpet shredded so yo be expected . It is great value for money !

The saga of trying to get a refund…. Ran into a site issue two days after ordering and asked for refund. Total nightmare—firstly no replies, then latterly every excuse in the book, promises that the money has been transferred, and it never has. Nearly a month on and I have just asked the bank for a chargeback because I’m clearly not getting a refund any other way. Not happy, petrified I won’t get the money back. And I am clearly not the first person this has happened to, either. ETA They finally refunded after we pestered and pestered.

Love our surface! Love our surface. It has enabled us to keep riding all year round even in the deepest of snow and treacherous ice. Fast delivery. Easy to install and good value for money. Low maintenance. Polite friendly helpful team. A must for anyone who doesn’t want to spend thousands on hard sand that freezes.