These guys seem better now! I was a little concerned after seeing these reviews, as I had already placed an order, but I have to say, I think the new ownership are great. I had a perfectly flawless transaction buying skis online from Skis.com. Received an email with tracking, and delivered within 5 days.

Terrible Customer service Terrible Customer service. I ordered a pair of ski boots and paid for the 2 day express shipping. I didn't receive the item until 6 days later. I attempted to reach out to the company about receiving a refund for the shipping. I called them multiple times and sent multiple emails and never received a response.

Skis.com is a Horrible company Skis.com is a Horrible company. Horrendous customer service. Do not buy from them. I attempted to purchase a ski jacket but 21 days later it hadn’t shipped despite numerous calls and emails not returned. Then I noticed the jacket I purchased said “sold out” on their website (the status changed after my purchase). I am currently in a dispute process via my credit card company. Do not waste your time with these jack rabbits.

Tried on two different occasions… I have tried on two different occasions to order from this company, and both times the same thing happened. Item shows that there are multiples in stock, place the order, and then wait weeks with no movement in order status and no contact from their support team. I would have to reach out to them to find that they're not going to be shipping my item and that my order will now be canceled. Again, this has happened twice on two separate orders. Done dealing with this company, poor business practices and communication and horrible inventory tracking system. Not worth the hassle, shop elsewhere.

Service as promised I ordered skis to take advantage of end-of season sales. And there was only one pair of skis that I wanted left in stock. By the time I placed my order, it was gone. And that's understandable. I received a very courteous email from Lea at Skis.com that informed me of this, and assured me that my credit card was not billed and any pending charges will be cancelled. I am gratified to report that everything was done as promised, and in four days the pending hold was removed. I do not write reviews often, but wanted to state that I was well treated by this company. I gave four stars only because the website should have been updated when the item was no longer available.