I normally don’t leave online reviews… I normally don’t leave online reviews but felt I should give an honest review of my experience after seeing so many bad reviews. After not skiing for 20 years I got more into skiing this season and decided to buy my own gear and take advantage of end of season sales. I did a lot of research online and ended up buying an entire complete new ski package from skis.com for a total of $1900. After I placed my order I found all these negative reviews and got a little nervous, but I didn’t have to wait long. I placed my order on Saturday, March 27, 2021, and all of the items shipped and arrived at my house today, Wednesday March 31, 2021. I received emails and tracking numbers for all the packages and everything arrived today. I am very happy with my purchase and excited to try out my new gear next season!

Bad reviews can be deceiving I was worried because I placed a time sensitive order for ski pants & saw the bad reviews on here after I had already placed my order. I ordered the pants on a Thursday evening and called that following Monday for a status update. I was only on hold for about 2 minutes & the service rep was super nice and accommodating. I never received tracking initially, but he confirmed the item had shipped the day after I ordered it & emailed me the tracking info on that same call. I received the item the following day, ahead of when I needed it to come in. Very satisfied with my experience!

Order placed with expedited 3 to 5 day… Order placed with expedited 3 to 5 day shipping. Credit card charged. No product received 3 weeks later. No tracking number received. Numerous emails to "contact customer service" over 9 day period without any response. Telephoning resulted in message call back during business hours when it was business hours. Does this business still exist? Will have to cancel through credit card

Happy Customer I ordered a new pair of Salomon ski boots on late Monday evening. SKIS.COM had a 10% off for new customers, so the price was the best I could find. Then I read of some of the reviews and was a little concerned. Not to worry. SKIS.COM shipped the boots on Wednesday (2 days later) and they arrived on Friday via UPS (total of 4 days from ordering). Probably would have arrived on Thursday but weather in the midwest has been delaying shipments. The order was correct. I would have prefered an email saying shipment occurred, but I did track the shipment on SKIS.COM website. Overall, this was a very pleasant experience and I would order from SKIS.COM again.

Skis.com is not reliable. As many people have said before, skis.com isn’t worth your time doing business with. Similarly to others, I ordered skis and boots and didn’t receive them for over 2 weeks. I contacted the customer service team to check the status of my order and was told the only solution was to cancel my order and start over. No discount for lost time, no compensation whatsoever. Please take this advice and shop for ski gear elsewhere. You deserve better.