It's hit or miss with skis.com Would give one star, but added a second star because it's hit or miss with them. I've had a first ok experience (items ordered were delivered and in a timely manner). But my latest purchase is a miss. One of the items was defective after 2 usages and well, like the other reviews here, customer service is basically non-existent. Unfortunately, the item was for my son who was just starting his season's races, and I needed a replacement asap. So I had to buy, elsewhere mind you, another and now have to trash what I got from skis.com I guess :/ Closing my account with them, not worth it.

I'm only giving them 2 stars because I… I'm only giving them 2 stars because I got half the stuff I ordered. Don't trust anything on that website to be in stock, it probably isn't. I've had to call CS more than once to check on an order that said "processing" for an in-stock item. They also won't respond to your e-mails, so you will be forced to talk to them. Terrible communication all the way around.

10% Refund I was actually able to receive a 10% refund for the skis I got because they did not come with ski tip protectors that were supposed to be included. Still, I would have preferred to get the tip protectors because they seem to be nearly impossible for individuals to get without some kind of assistance from a retailer. They did not even try to help me get them.

The negative reviews are accurate The negative reviews are accurate. 2 separate orders, same issue. Was in stock when ordered. Received partial order and nothing else. Sent emails that replied with please be patient. Finally called and after 45 minutes confirmed both orders are out of stock and not sure why no one communicated that to me. Cancelled the orders. Lets see if the returns come through.

Completely different experience than others After being nervous reading all the terrible reviews after I placed an order, I felt like I should leave an update about my experience. Ordered a helmet for my daughter at an amazing price on Monday, it shipped the next day and arrived by Thursday, with nothing but their standard shipping speed. Couldn't have had a quicker, easier experience with a great value. Would order again for sure.