We arrived at 4pm after a 20 hour drive… We arrived at 4pm after a 20 hour drive from NY with 3 small children. Upon arrival there was a dead animal in the pool. Seems to have been there for days as there was a lot of residue around it. No one bothered to do a walk through before we arrived? I called the support number many times without being able to get a property manager on the phone during normal business hours. Once 5pm hit (1 hour after I began trying to reach someone) the lines stopped even ringing and went to an automated “after hours” machine and no one to help. I left numerous messages and was only able to get a hold of someone from the booking agency who stated they could not do anything to help except wait for a property manager to call me back. We lost a whole day of the pool and had to deal with cleaning a dead animal out ourselves on the first day of our vacation. I understand this is part of nature, but answering the phone during normal business hours to address a problem is a must with vacation rentals.

House Experts Can not give a exact answer until rooms have been seen

A+ response I was originally looking at a different property than I decided to rent. I had a few questions. When I sent my questions, Top Villas answered immediately. The site was also easy to navigate.

Great resort, helpful staff, lovely house. The first encounter with Top Villas was with Molly Biggs, who assisted with planning our trip, she was a joy to work with. The house we stayed in was lovely ,grand kids enjoyed the pool. The water park was amazing! The staff at the resort were always accommodating! We really had a great time. Thank you

A joy to use From my initial enquiry to physically booking, my experience was great. Jess helped with my questions and offered to hold the property for me whilst I spoke to the rest of my party. A link was also sent to enable payment and booking to be made when ready, no pressure, no hassle, simple and straightforward. Hopefully property will live up to expectations.