Disappointed Disappointed - not sure when was the last time to wash the bed sheet. There were hair (?) on the bed, smell so bad. The dishes were uncleaned. Towels were not cleaned.

Nice but needs some updating Check in and out was good. Porch was great. Some issues inside: oven chemical smell when used, screwy toaster, bed linens wrong size, some nails could be felt under carpet in bare feet. Definitely a cozy experience but it was one of the cheapest we found so understandable. Nice market within walking distance which was great. Neighborhood is pleasant.

Great People, Great Cabin The office and support team made it very easy to relax and enjoy. The cabin was perfect for our large family w/ plenty of bathrooms

My family and I rented the Boulder Bay… My family and I rented the Boulder Bay Bungalow for my daughter’s golden, birthday. This was the first time renting from Big Bear Cool Cabins, and it was worth it! :) The pictures provided don’t give the actual rental justice, because our cabin is gorgeous! Everything you couldn’t pack was fully stocked at the cabin. From towels to blankets, kitchen appliances and cookware, toilet paper and hair dryer, family games and the game room and being pet friendly. Considering the time I booked, to the dates I wanted to reserve, the price was unbeatable. And the insurance is affordable and worth it. The amenities they have to offer are a must. There’s shopping close by, but to have your groceries already stocked, prior to arrival is one less task to stress about. My family and I would definitely make visiting Big Bear and renting from the Cool Cabins an annual family trip from now on. Thank you to all who made our vacation so memorable!

We came up to big bear for a family… We came up to big bear for a family gathering. We arrived late in the middle of the 3am the next day of our check in date. We signed our contract online and we were able to get access to the lock box code. Avoiding having to go to the office in the middle of the night to pick up keys. Staff was amazing. We needed extra dish soap and it was brought to us. We stayed at Casa Bella. Very nice and clean cabin that was big enough for our family.