Relaxing, But A Little Run-Down The overall experience was relaxing for the most part. But since you asked: The couch had animal hair all over it. I’m allergic to dog and cat dander. Some items were broken: coffee table very wobbly and about to fall over, gas stove didn’t work, clock off the wall and sitting on the ledge of the jacuzzi tub. The tub was filling and we ran out of hot water. Charging $80 for fire wood to be delivered when you sell it for $10 in your rental office is a little steep, especially since you require guests to haul the trash in their car to a secondary location. The place just seemed a bit run down and neglected.

Last minute trip This was a last minute reservation and Cool Cabins was super responsive and very helpful in making it happen. It was the first time I booked through them and they addressed all of my concerns and questions and provided a seamless process. The cabin was as advertised and worked perfect for our trip. We chose not do any add-ons bc they are expensive and you can grab all that yourself. It snowed while we were there and service came out the next morning and cleared the driveway, big bonus!

Amazing Game Room We had a great time at the cabin. Game room was fun and jacuzzi relaxing. Our only complaints were the heater was very loud and the bunk bed was very unstable. I did not allow my children to get on the top bunk because the whole thing moved a lot with every movement.

Almost everything was great Almost everything was great. The few things that did bother me, but decided to just leave alone were the hot tub not having enough water and the jets not working, the sink in the top bedroom’s bathroom not working, and the pots and pans being old. Other than that, we had a great time.

First timer This was my first time renting a place and because of my experience i will def be back to use big bear cool cabins. I had MANY, MANY questions and their employees were very good about answering any and every question I had. The house was beautiful and lakeside; it was so calming and my family and I had an amazing time. The location was awesome and we decided we will be back!