Last minute trip This was a last minute reservation and Cool Cabins was super responsive and very helpful in making it happen. It was the first time I booked through them and they addressed all of my concerns and questions and provided a seamless process. The cabin was as advertised and worked perfect for our trip. We chose not do any add-ons bc they are expensive and you can grab all that yourself. It snowed while we were there and service came out the next morning and cleared the driveway, big bonus!

We came up to big bear for a family… We came up to big bear for a family gathering. We arrived late in the middle of the 3am the next day of our check in date. We signed our contract online and we were able to get access to the lock box code. Avoiding having to go to the office in the middle of the night to pick up keys. Staff was amazing. We needed extra dish soap and it was brought to us. We stayed at Casa Bella. Very nice and clean cabin that was big enough for our family.

Amazing Game Room We had a great time at the cabin. Game room was fun and jacuzzi relaxing. Our only complaints were the heater was very loud and the bunk bed was very unstable. I did not allow my children to get on the top bunk because the whole thing moved a lot with every movement.

The proximity to the national forest… The proximity to the national forest was great. The fireplace was hidden by the foosball table. The hot tub was great but did not look like the picture. The stairs to sleeping quarters were steep and this should be noted in the advertisement

First timer This was my first time renting a place and because of my experience i will def be back to use big bear cool cabins. I had MANY, MANY questions and their employees were very good about answering any and every question I had. The house was beautiful and lakeside; it was so calming and my family and I had an amazing time. The location was awesome and we decided we will be back!