We came up to big bear for a family… We came up to big bear for a family gathering. We arrived late in the middle of the 3am the next day of our check in date. We signed our contract online and we were able to get access to the lock box code. Avoiding having to go to the office in the middle of the night to pick up keys. Staff was amazing. We needed extra dish soap and it was brought to us. We stayed at Casa Bella. Very nice and clean cabin that was big enough for our family.

Disappointed Disappointed - not sure when was the last time to wash the bed sheet. There were hair (?) on the bed, smell so bad. The dishes were uncleaned. Towels were not cleaned.

Cool Cabins are wonderful Cool Cabins are wonderful to work with. The cabin was great, the directions getting there were easy to follow and the check in/out process was a breeze. Luigi provided great customer service!

Nice but needs some updating Check in and out was good. Porch was great. Some issues inside: oven chemical smell when used, screwy toaster, bed linens wrong size, some nails could be felt under carpet in bare feet. Definitely a cozy experience but it was one of the cheapest we found so understandable. Nice market within walking distance which was great. Neighborhood is pleasant.

Loved it Loved it! The cabins are always super clean and staff was friendly and welcoming!