Cool Cabins are wonderful Cool Cabins are wonderful to work with. The cabin was great, the directions getting there were easy to follow and the check in/out process was a breeze. Luigi provided great customer service!

We came up to big bear for a family… We came up to big bear for a family gathering. We arrived late in the middle of the 3am the next day of our check in date. We signed our contract online and we were able to get access to the lock box code. Avoiding having to go to the office in the middle of the night to pick up keys. Staff was amazing. We needed extra dish soap and it was brought to us. We stayed at Casa Bella. Very nice and clean cabin that was big enough for our family.

Almost everything was great Almost everything was great. The few things that did bother me, but decided to just leave alone were the hot tub not having enough water and the jets not working, the sink in the top bedroom’s bathroom not working, and the pots and pans being old. Other than that, we had a great time.

First timer This was my first time renting a place and because of my experience i will def be back to use big bear cool cabins. I had MANY, MANY questions and their employees were very good about answering any and every question I had. The house was beautiful and lakeside; it was so calming and my family and I had an amazing time. The location was awesome and we decided we will be back!

Last minute trip This was a last minute reservation and Cool Cabins was super responsive and very helpful in making it happen. It was the first time I booked through them and they addressed all of my concerns and questions and provided a seamless process. The cabin was as advertised and worked perfect for our trip. We chose not do any add-ons bc they are expensive and you can grab all that yourself. It snowed while we were there and service came out the next morning and cleared the driveway, big bonus!