Booksi review my situation and resolved it very satis factory the qualifying rules to vaguely presented. I did not meet them when I called. Asked for return of my payment and said I did not meet the ins requirement for cancellation Booksi called me when I was out and left no return number for the person who called. They need to call again plrease.

Updated Review Hello I bought an hotel in madeira with the promise i could pick any date and when i tried to book for august 2024 it was blocked. The customer service team fixed it and refunded me for the amount ive paid in a very kind attentive way. I still dont give 5 stars but 4, because you cant see availability of dates in the hotels only after you pay, which is not ideal But great customer service response to my problem

Misleading So I see this really great deal for five nights at a nice hotel in Gatlinburg Tennessee for only $200. Then they also said I could book between now and anytime in the next 18 months. So I went ahead and bought the reservation, and made sure to, make a note to remind myself to use it within the next 18 months. Loan behold, I try to actually book the reservation for this summer and they try to tell me that the dates I had already booked on their website were no longer available and they were trying to get me to , take the trip to Florida instead. I told them I wasn’t interested in going to Florida and I wanted a refund. But they told me they have a seven day refund policy. However, this is extremely misleading and morally wrong. I spent $200 with the intent that I was going to get access to, five nights at a hotel in Gatlinburg, Tennessee, however, they were not able to deliver this service, and they refused to give me a refund. I have no issue showing up to a two hour seminar with a deal that good, but it’s the manipulation on the backend that’s a problem. If someone from management can respond to this comment and give me my money back, maybe I’ll change my mind on this company. UPDATE: Just got off the phone with them and now they’re trying to tell me I have to wait until after my birthday to book the trip so the system will let me? I feel like it’s a way for them to push the issue further into the future but we’ll see. If they can ultimately deliver on the trip OR get me a full refund I’ll be happy with them

Request for refund I booked a site with Booksi. Unfortuntely, I did not read the terms aand conditions properly. Once I found out that my husband had to be on the trip, I attempted to request a refund. Customer service from both Booksi and Monster (service company) went above and beyond to help me and I was able to obtain my refund. I will be careful the next time I book a vactionn with Booksi. I thank and apprecite both Booksi and Monster support staff. Thank you!!

They helped me out The young man Tyler Brooks is honestly tremendous. He helped me with questions I had he was extremely knowledgeable and I definitely recommend him for your customer service needs. I honestly had a hard time at first and he helped me beyond measures concerning my account. This young man deserves any blessings he can possibly get. I must also add he was very patient with me and he knows what he's doing. Thank you again Mr. Tyler Brooks