Jay Humfeld
USHorrible experience Horrible experience. I booked my trip after seeing a $399 special. After I I pick my dates (and get charged right away) I get a message that it isn't complete yet, I need to call to verify. I call the reservations number they provided and spoke with an extremely rude and unprofessional female. She tells me I need to pay another $400+ for taxes and fees. I explained to her that I wasn't aware of that and she said it states that in the terms and conditions. I then tell her I want a refund and was told "NO". She would not give me a refund and still demanded $400. I spoke with support after that and was told a manager will call me. When I asked support to refund me I was told she can't do that. When I asked support to confirm my dates, she said she couldn't do that. DO NOT USE THIS COMPANY!!
Vernon Lemoignan
CAAlso known as monster This is a booking service that works differently than most, those differences caused me some issues, but can be dealt with by calling them directly and finding out the total costs from start to finish. They have very good deals, but I had issues getting decently priced flights, so I wanted to get a refund. I think they need a better refund policy, but I did get a refund. I would consider booking through them again, now knowing their processes better.
Djinny Romeus
USThey helped me out The young man Tyler Brooks is honestly tremendous. He helped me with questions I had he was extremely knowledgeable and I definitely recommend him for your customer service needs. I honestly had a hard time at first and he helped me beyond measures concerning my account. This young man deserves any blessings he can possibly get. I must also add he was very patient with me and he knows what he's doing. Thank you again Mr. Tyler Brooks
pegor
CARequest for refund I booked a site with Booksi. Unfortuntely, I did not read the terms aand conditions properly. Once I found out that my husband had to be on the trip, I attempted to request a refund. Customer service from both Booksi and Monster (service company) went above and beyond to help me and I was able to obtain my refund. I will be careful the next time I book a vactionn with Booksi. I thank and apprecite both Booksi and Monster support staff. Thank you!!
Cook Steve
USPositive dealings with your agents We were pleased with the positive response from the Booksi team in providing a refund for our reservation. We look forward to booking future travel through the website. Thanks again, Steve