Updated Review Hello I bought an hotel in madeira with the promise i could pick any date and when i tried to book for august 2024 it was blocked. The customer service team fixed it and refunded me for the amount ive paid in a very kind attentive way. I still dont give 5 stars but 4, because you cant see availability of dates in the hotels only after you pay, which is not ideal But great customer service response to my problem

Request for refund I booked a site with Booksi. Unfortuntely, I did not read the terms aand conditions properly. Once I found out that my husband had to be on the trip, I attempted to request a refund. Customer service from both Booksi and Monster (service company) went above and beyond to help me and I was able to obtain my refund. I will be careful the next time I book a vactionn with Booksi. I thank and apprecite both Booksi and Monster support staff. Thank you!!

Horrible experience Horrible experience. I booked my trip after seeing a $399 special. After I I pick my dates (and get charged right away) I get a message that it isn't complete yet, I need to call to verify. I call the reservations number they provided and spoke with an extremely rude and unprofessional female. She tells me I need to pay another $400+ for taxes and fees. I explained to her that I wasn't aware of that and she said it states that in the terms and conditions. I then tell her I want a refund and was told "NO". She would not give me a refund and still demanded $400. I spoke with support after that and was told a manager will call me. When I asked support to refund me I was told she can't do that. When I asked support to confirm my dates, she said she couldn't do that. DO NOT USE THIS COMPANY!!

Do not book with this company. Very deceiving. I'm trying to cancel my VIP and Oceanside vacation package. I would love a refund. I was not told about terms and conditions and stupid on my part for not reading it. I do not qualify for these packages. I am retired with a annual income of 34,000 and do not own a home. I still have two pending payments on the VIP package due May 12 and June 12 and would like those cancelled please. Very deceiving. Would have been nice if when I signed up the representative would have told me about the qualifications because I would not have purchased. I have tried to get a refund and told no. I'm on a fixed income and this is just wrong. Not happy and will be contacting BBB. DO NOT USE THIS COMPANY!

Booksi,simple the best! As I didn’t plan my holiday this year,Booksi popped out online with an unbelievable offer to Madeira.To be honest I was sceptical at the beginning as I never used them in the past.I just followed my instinct and purchased the holiday trough them.From start to end I found everything flawlessly.Easy to book online,great customer support and no issue even to change my dates which initially I’ve booked.I am so glad I found Booksi.Definitely will be the top list of my next vacations.