I had a great experience with Autumn I had a great experience with Autumn, who is a part of Whimstay’s customer support team. Autumn was kind and extremely helpful. She helped me with everything I needed. I will from now on use Whimstay as my go too when looking for a vacation rental. Thank you so much Autumn! You are a rock star ❤️❤️❤️❤️

I booked a rental and had some… I booked a rental and had some complications, and after working with Whimstay’s advocacy team for a couple days they were able to give me a refund. They were all super helpful and patient with me and we got a result that made everyone happy.

ALWAYS a great experience! I have used Whimstay multiple times now with always a great experience. I have had to even last minute cancel/swap trips with different people and locations due to life events and they were extremely prompt and attentive to the situation and made it all how it needed to be! I use them every year, sometimes multiple times a year to book trips. Great staff and prices! Can't beat it! I plan to keep this tradition going a long time!

Conflict resolution We made reservations for a beautiful cabin, but found out the next day that we were not going to be able to go due to a family members illness. We had bought trip insurance, but we did not qualify for a refund under their guidelines. So our $592 was going to be forfeited. Chris at Whimstay got involved and quickly resolved the conflict. A refund was immediately sent to my account. I will definitely use this agency again, the cabins looked beautiful, and I am extremely impressed with the way this was resolved. Thank you, Whimstay, we are big fans and will definitely be back.

Cannot cancel for any reason when… Cannot cancel for any reason when you’re within 60 days. Kinda eliminates emergency cancellations. Won’t ever use Whimstay again!! Had some conversations with customer service and they seem to have the scam air tight. AVOID!! AVOID!!