Would definitely recommend Whimstay was great to work with! We had a vacation with quite a few last minute changes to work around a family wedding, and they were very helpful, more accommodating than they needed to be, and their customer service was top notch. I will definitely work with Whimstay again.

The counselor for your travel itinerary… The counselor for your travel itinerary insurance was the worst. She made me wait for an hour, saying the process was in progress, and then suddenly ended the call, saying she would call me back in a moment. Of course, no call came back and another agent said that no claim had even been filed. I'm sure she's teasing me because my English isn't perfect.

It seems like they are not adhering to their cancellation policy. I will never, ever use them again! Accidentally booking the wrong condo was a nightmare - trying to figure out all the fees and payments ended up costing me $7000. And even though we're 95 days out from the trip, which is three whole months away, they still won't let me cancel or give me a full refund. It's ridiculous! Their cancellation policy supposedly only applies to bookings made 0 to 60 days before checking in, so why won't they let me cancel?! I've had enough of these people. I will never book with them again - ever!

Cannot cancel for any reason when… Cannot cancel for any reason when you’re within 60 days. Kinda eliminates emergency cancellations. Won’t ever use Whimstay again!! Had some conversations with customer service and they seem to have the scam air tight. AVOID!! AVOID!!

Fantastic customer service! Fantastic customer service! We made our reservation but because of an unexpected scheduling conflict, we had to push our trip back one day. Rather than cancel our trip under Whimstay's new cancellation policy (within 24 hours of booking) and rebook it, I contacted Whimstay. Elizabeth from Whimstay's Traveler Advocacy Team worked with the host to quickly and seamlessly move our reservationas needed without us having to do anything. Fantastic service!