Conflict resolution We made reservations for a beautiful cabin, but found out the next day that we were not going to be able to go due to a family members illness. We had bought trip insurance, but we did not qualify for a refund under their guidelines. So our $592 was going to be forfeited. Chris at Whimstay got involved and quickly resolved the conflict. A refund was immediately sent to my account. I will definitely use this agency again, the cabins looked beautiful, and I am extremely impressed with the way this was resolved. Thank you, Whimstay, we are big fans and will definitely be back.

Great discounts & easy to use Whimstay has been a win/win for our family. We frequently check the site for better rates on our getaway stays and have put the savings towards more fun while we’re away. On our latest Tahoe trip we had some weather related issues with the crazy snow, we found the customer service team to be super responsive in helping us get what we needed from the property owner. Looking forward to more stays with Whimstay!

AMAZING CUSTOMER SERVICE!!! AMAZING CUSTOMER SERVICE!!!! THEY HELPED ME OUT SO MUCH WITH BOOKING A CABIN FOR MY UPCOMING WEDDING!!!! THANK YOU AGAIN FOR ALL YOUR HELP!!!!!

We were a little concerned on ability to get in touch with someone immediately We were a little concerned on ability to get in touch with someone immediately as we are used to working with more established companies, which caused us some nervousness. We sent an email and immediately heard back that we would be in touch with a human soon...within 10 minutes, Autumn called. She was AMAZING and took her time answering our questions and putting our minds at ease, she completely made all the difference for us. Minds at ease we are looking forward to our stay in July.

Don’t use someone’s card without authorization. This company has tried it. I have proof they think it’s OK I have not checked in yet, but I paid for three day stay in Belize. This company has tried twice to charge me for things I have not approved I called in about it and the manager said if it’s in pending don’t worry about it it hasn’t gone through. She did not understand if I paid for something. Why are you trying to use my card whether it goes through or not that’s fraud it’s my money I didn’t approve you trying to get money from my credit card, she excused it it hasn’t happened if your money is not withdrawn from your account. I told her I prove it to you snapshot it. Would you like to see the proof she did not want to see the proof nor does she want to refund my money why would I want to stay at a place who steals from me and act like it’s OK to do so .