Conflict resolution We made reservations for a beautiful cabin, but found out the next day that we were not going to be able to go due to a family members illness. We had bought trip insurance, but we did not qualify for a refund under their guidelines. So our $592 was going to be forfeited. Chris at Whimstay got involved and quickly resolved the conflict. A refund was immediately sent to my account. I will definitely use this agency again, the cabins looked beautiful, and I am extremely impressed with the way this was resolved. Thank you, Whimstay, we are big fans and will definitely be back.

The counselor for your travel itinerary… The counselor for your travel itinerary insurance was the worst. She made me wait for an hour, saying the process was in progress, and then suddenly ended the call, saying she would call me back in a moment. Of course, no call came back and another agent said that no claim had even been filed. I'm sure she's teasing me because my English isn't perfect.

AMAZING CUSTOMER SERVICE!!! AMAZING CUSTOMER SERVICE!!!! THEY HELPED ME OUT SO MUCH WITH BOOKING A CABIN FOR MY UPCOMING WEDDING!!!! THANK YOU AGAIN FOR ALL YOUR HELP!!!!!

Quick and efficient reservations Ask for extended stay on my reservation, everyone helped me in a quick efficient way. Very friendly, will definitely use them for my other bookings. Highly recommend to others.

Cannot cancel for any reason when… Cannot cancel for any reason when you’re within 60 days. Kinda eliminates emergency cancellations. Won’t ever use Whimstay again!! Had some conversations with customer service and they seem to have the scam air tight. AVOID!! AVOID!!