Excellent Service Easy check in and check out. Unit was very clean. Whimstay was very quick to help resolve an issue with being on the beach rental list, and a repair man showed up quickly to fix the master tub handle. Fees were cheaper than other booking sites, too. We loved the location and look forward to returning and booking again through Whimstay.

Quick and efficient reservations Ask for extended stay on my reservation, everyone helped me in a quick efficient way. Very friendly, will definitely use them for my other bookings. Highly recommend to others.

Triples the price week before checkin Update: First let me say Whimstay stepped up and took ownership of this situation. Although Whimstay did not take care of the matter immediately as I would have preferred saving much time and anxiety it has been settled to my satisfactory. Booked my trip 6 weeks in advance. Contacted me via email 9 days before check-in with cancelation and the option to pay triple the price to keep the reservation. Reading other reviews this is a trend with this company. Funny how Whimstay's response admits to not meeting their own expectations, and does not offer any viable solutions that work for the customer. I Quote "Incidents like this are rare but highlight areas where we need to improve our systems and communication processes." End Quote. With that said why would Whimstay not take care of the customer in the first place.

Don’t use someone’s card without authorization. This company has tried it. I have proof they think it’s OK I have not checked in yet, but I paid for three day stay in Belize. This company has tried twice to charge me for things I have not approved I called in about it and the manager said if it’s in pending don’t worry about it it hasn’t gone through. She did not understand if I paid for something. Why are you trying to use my card whether it goes through or not that’s fraud it’s my money I didn’t approve you trying to get money from my credit card, she excused it it hasn’t happened if your money is not withdrawn from your account. I told her I prove it to you snapshot it. Would you like to see the proof she did not want to see the proof nor does she want to refund my money why would I want to stay at a place who steals from me and act like it’s OK to do so .

It seems like they are not adhering to their cancellation policy. I will never, ever use them again! Accidentally booking the wrong condo was a nightmare - trying to figure out all the fees and payments ended up costing me $7000. And even though we're 95 days out from the trip, which is three whole months away, they still won't let me cancel or give me a full refund. It's ridiculous! Their cancellation policy supposedly only applies to bookings made 0 to 60 days before checking in, so why won't they let me cancel?! I've had enough of these people. I will never book with them again - ever!