Triples the price week before checkin Update: First let me say Whimstay stepped up and took ownership of this situation. Although Whimstay did not take care of the matter immediately as I would have preferred saving much time and anxiety it has been settled to my satisfactory. Booked my trip 6 weeks in advance. Contacted me via email 9 days before check-in with cancelation and the option to pay triple the price to keep the reservation. Reading other reviews this is a trend with this company. Funny how Whimstay's response admits to not meeting their own expectations, and does not offer any viable solutions that work for the customer. I Quote "Incidents like this are rare but highlight areas where we need to improve our systems and communication processes." End Quote. With that said why would Whimstay not take care of the customer in the first place.

Whimstay's Employees Are Excellent Autumn was very attentive and helped resolved my issue with incredible care and accuracy. It's rare to find someone who cares about Really giving fantastic service. My experience with Whimstay has been super. Thank you so very much!

Cannot cancel for any reason when… Cannot cancel for any reason when you’re within 60 days. Kinda eliminates emergency cancellations. Won’t ever use Whimstay again!! Had some conversations with customer service and they seem to have the scam air tight. AVOID!! AVOID!!

It seems like they are not adhering to their cancellation policy. I will never, ever use them again! Accidentally booking the wrong condo was a nightmare - trying to figure out all the fees and payments ended up costing me $7000. And even though we're 95 days out from the trip, which is three whole months away, they still won't let me cancel or give me a full refund. It's ridiculous! Their cancellation policy supposedly only applies to bookings made 0 to 60 days before checking in, so why won't they let me cancel?! I've had enough of these people. I will never book with them again - ever!

Quick and efficient reservations Ask for extended stay on my reservation, everyone helped me in a quick efficient way. Very friendly, will definitely use them for my other bookings. Highly recommend to others.