We lost our booking number We lost our booking number, but was able to retrieve it with help from your staff. well done!!

Impresssive Service We've been thorougly impressed with the service from Viaresorts.com. Especially these days when everything is a bot. They answer quite quickly and the communication was obviously a human. We were able to contact them via their chat and email to enquire about a vacation in Greece which we then reserved. Great service.

Got there in the end. Very slow communication initially, to the point i got angry and forwarded the same email repeatedly. Sometimes it took them 9 days to reply. A month had past from the date of my 1st request for a refund, ( 04 March) & confirmation from them early April). They did blame Easter, however I started this a month prior to easter so I don't accept that. It was only then that I realised the DEBIT card I paid with originally, had expired since and been replaced. So after a few emails back and forth, with one of their head guys in the financial dept, I am pleased to say I got my refund and he was very quick to reply, and bent over backwards to help sort it. FYI expired debit cards are always linked to your account in NZ. You will however require that payment receipt number to give to the cards dept at the bank to speed up them allocating the funds to your account. They may have it sitting for a few weeks.

Am still waiting weeks for my refund as… Am still waiting weeks for my refund as we did not meet the age requirements for the booking. I understand that they are charging $50 per person for the cancelation, which is way too much, but we paid $298. Be careful, this site maybe a scam.

Title : Awesome experience, quick response Our family went to Spain last year with Via Resorts. We found them very professional and courteous and appreciated their help when we had to change check in dates last minute. In addition, the price was exceptional and the stay memorable.