DO NOT BOOK A HOLIDAY WITH VIARESORTS I booked a holiday at the Absolute Twin Sands Resort & Spa in Patong Thailand with ViaResorts on a $289 deal. DO NOT DO BUSINESS WITH THIS FIRM. THEY ARE RIP OFF MERCHANTS. AFTER WE BOOKED A DEAL WITH THEM WE THEN FOUND OUT THAT THE DEAL DOES NOT APPLY TO PEOPLE OVER 70 YEARS OF AGE. IT WAS IN SMALL WRITING IN THE TERMS AND CONDITIONS. THEY REFUSE TO REFUND OUR MONEY EVEN WITH A PENALTY (AS PER THEIR OWN CONDITIONS), WILL NOT RESPOND TO OUR EMAILS AND WHEN WE FIRST REQUESTED A REFUND, THEY OFFERED SOME OTHER DEAL WHICH OVER 70'S COULD USE. THIS WAS NOT WHAT WE COULD USE SO THEY NOW REFUSE TO ANSWER OUR REPEATED EMAIL REQUESTS FOR A REFUND. PLUS IT IS A CONDITION OF THE DEAL THAT YOU ATTEND A PROMO ABOUT THEIR PRODUCT. IT IS ONLY $289 BUT IT IS THE PRINCIPLE. DO NOT USE THEM. UPDATE: We have been contacted by ViaResorts by email and it was conveyed to us that our original ticket asking for cancellation of our reservation had auto-closed in their support system hence the lack of any response to our emails. ViaResorts has since offered to refund out reservation fee of $289 less the $50 cancellation fee set out in their terms and conditions. This is what we had requested in the first instance so we are very pleased with the response from ViaResorts and are heartened that the issue was not one of bad customer service but a system fault. We would like to thank ViaResorts for following this through for us. Please ignore our previous negative comments about the company.

We lost our booking number We lost our booking number, but was able to retrieve it with help from your staff. well done!!

Very happy with the booking Very happy with the booking, very query has answered with in minutes. agents were always helpful and friendly.

Via resorts were amazing in helping us… Via resorts were amazing in helping us coordinate the decision of where to travel, with there amazing amounts of deals it was a no brainer to go with via Resorts.

Amazing communication Amazing communication. Was told everything clearly. Also a great deal!