I landed on their website by accident I landed on their website by accident. I was looking for a hotel in Nairobi, which was not part of any chain I usually use. The Hemingways, I got my booking done through them. When I realized that this was not the hotel, I also learned that the actual hotel did not have any rooms available. Then, reading all the negative reviews about the company, I thought I had been scammed. I wrote to the hotel and realized I had a genuine booking. So I am happy these guys could get me a room and that they are a legitimate company.

A lot like a scam Let's say it's a lot like a scam, I'm afraid. These guys make it look like you're dealing with the hotel itself and show reasonable rates but then add a fee (in my case 36%!) at the last step while you're logging into your credit card app to approve the payment :( I got no response to my complaint within 24h (as they promised) and impossible to reach them by phone. However, after 3 days they did respond & refund the fee right away: I appreciate that.

Beware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!

Check for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.

Confusion with the total pricing I just booked my hotel and thought it’s the official website. The price was the same like bookxxx.com. I thought to book directly with them so they don’t need to pay commission. Then I got the confirmation and noticed that I was charged an extra 100$, which is nearly an extra half of the hotel price. I instantly reached out to the costumer service of the hotel to cancel my booking. By looking at the email, i found out I didn’t book with the hotel, it was an agency. Anyhow, I was writing an e-mail to guest reservation to please cancel my booking free of charge and refund my money and they did. My learning and advice, check the total amount that is below of our booking page (that I found out when I was checking again to see how I could not notice it in the first place) there you can see ur the total price including tax and service charge.