Sergio was so polite and very helpful -

Check for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.

Beware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!

Early check in was amazing with… Early check in was amazing with Dejon!!! He let us check in early so we could put our bags away and gave us so much useful information! He is amazing!!

Residenza style hotel Rome booking Hello I booked a room for a hotel in Rome from July 25 till July 28 2024. I agreed with the rate of 207 euros breakfast included per night. I was convinced I was booking via the official hotel site but once I paid I received a confirmation from an American site charging me an additional fee of 254 euros for coverage fee?? This is more than 40 procent on the total amount of 621 euros. I will be charged with 875 euros for 3 nights and the room isn't even situated in the hotel itself. The hotel confirmed me they don't receive any fee from your organisation. Why would I as a European (Belgium) book on an American company websitz? I already have sent 3 days ago mails at customer care of your company but no reaction so far. I ask you to refund the excessive unacceptable coverage fee of 254 euros. The hotel I booked is argentina residence style hotel. I still haven't received any response. Thanx for response. I will rate higher if we can come to a reasonable coverage fee from your behalf. Thank you very much for the refund. It took some effort from both sides but I'm very happy with the positive outcome