Avoid Guest Reservations !!! I googled a hotel in Newcastle UK the top result was the hotels name with guest reservations.com following it. Which I did not realize was a stand alone company. The room rate for 2 nights was shown as £229. The next screen had a 10 minute countdown timer to suggest I had to enter all my details within the time limit to get this rate. The confirm details button was on purpose positioned above the section showing the full price which had changed. Under the pressure of the timer and not thinking to scroll past the confirmation button I was then charged £457.11 !!. I only saw the price when I checked my credit card. Thinking I had booked direct with the hotel I called and was told the rooms were booked via expedia at a cost of £271. Trying to contact Guest reservation.com on a Saturday proved useless instead the automated line bounced me around and in frustration I said I wanted to cancel as I could not get an option to talk to someone. Turns out my booking was non refundable. I used the contact page to send 2 emails, received no answer and finally I managed to call and was told the policy was clear, the reservation is non refundable and they could not reinstate a booking after a cancellation. So £457 gone and no room either.. Absolute robbery from the way the website used the hotels name to the way the price was displayed, and the pressure selling tactic and hiding the full price below the confirmation button. Three days after posting this review I was contacted and a full refund was given. Thank you Guest reservation.

Early check in was amazing with… Early check in was amazing with Dejon!!! He let us check in early so we could put our bags away and gave us so much useful information! He is amazing!!

Confusion with the total pricing I just booked my hotel and thought it’s the official website. The price was the same like bookxxx.com. I thought to book directly with them so they don’t need to pay commission. Then I got the confirmation and noticed that I was charged an extra 100$, which is nearly an extra half of the hotel price. I instantly reached out to the costumer service of the hotel to cancel my booking. By looking at the email, i found out I didn’t book with the hotel, it was an agency. Anyhow, I was writing an e-mail to guest reservation to please cancel my booking free of charge and refund my money and they did. My learning and advice, check the total amount that is below of our booking page (that I found out when I was checking again to see how I could not notice it in the first place) there you can see ur the total price including tax and service charge.

Wingate is a wonder hotel great… Wingate is a wonder hotel great customer service. Rooms are very clean

Overcharge This is a review, that to be fair is an ongoing review and I will update hopefully to a 5 ☆ if it is resolved immediately. I have written to the customer care email this morning and am waiting for a response. Update.. I cancelled the booking as per their terms and conditions and a full refund has been done. I have been overcharged by nearly a multiple of 3 (circa £1014 depending on conversion rates used)for a family hotel booking, as against what the charge should have been. I have screenshots of the website that I used to book and the booking I made. I have asked the customer care dept to either cancel the booking completely and refund my credit card or better still cancel the payment charge as it is sitting in pending on my credit card account, and we can start again, or refund the difference from my actual booking as opposed to what they have charged me. I will update when I get a response, hopefully we can resolve immediately as I need the overcharge to book flights and hire car.