A lot like a scam Let's say it's a lot like a scam, I'm afraid. These guys make it look like you're dealing with the hotel itself and show reasonable rates but then add a fee (in my case 36%!) at the last step while you're logging into your credit card app to approve the payment :( I got no response to my complaint within 24h (as they promised) and impossible to reach them by phone. However, after 3 days they did respond & refund the fee right away: I appreciate that.

Residenza style hotel Rome booking Hello I booked a room for a hotel in Rome from July 25 till July 28 2024. I agreed with the rate of 207 euros breakfast included per night. I was convinced I was booking via the official hotel site but once I paid I received a confirmation from an American site charging me an additional fee of 254 euros for coverage fee?? This is more than 40 procent on the total amount of 621 euros. I will be charged with 875 euros for 3 nights and the room isn't even situated in the hotel itself. The hotel confirmed me they don't receive any fee from your organisation. Why would I as a European (Belgium) book on an American company websitz? I already have sent 3 days ago mails at customer care of your company but no reaction so far. I ask you to refund the excessive unacceptable coverage fee of 254 euros. The hotel I booked is argentina residence style hotel. I still haven't received any response. Thanx for response. I will rate higher if we can come to a reasonable coverage fee from your behalf. Thank you very much for the refund. It took some effort from both sides but I'm very happy with the positive outcome

I landed on their website by accident I landed on their website by accident. I was looking for a hotel in Nairobi, which was not part of any chain I usually use. The Hemingways, I got my booking done through them. When I realized that this was not the hotel, I also learned that the actual hotel did not have any rooms available. Then, reading all the negative reviews about the company, I thought I had been scammed. I wrote to the hotel and realized I had a genuine booking. So I am happy these guys could get me a room and that they are a legitimate company.

Beware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!

Confusion with the total pricing I just booked my hotel and thought it’s the official website. The price was the same like bookxxx.com. I thought to book directly with them so they don’t need to pay commission. Then I got the confirmation and noticed that I was charged an extra 100$, which is nearly an extra half of the hotel price. I instantly reached out to the costumer service of the hotel to cancel my booking. By looking at the email, i found out I didn’t book with the hotel, it was an agency. Anyhow, I was writing an e-mail to guest reservation to please cancel my booking free of charge and refund my money and they did. My learning and advice, check the total amount that is below of our booking page (that I found out when I was checking again to see how I could not notice it in the first place) there you can see ur the total price including tax and service charge.