I reserved a room in Quality Inn in Needles CA I reserved a room in Quality Inn in city of Needles CA. The website I used looked like a Quality Inn site. The price that came up on the site was two queen bed at price of $76 a night. So I chose that, it even had a 10 or 15 minute timer to reserve for the room. After everything was done, the final price was $120. It didn't even give me a chance to back out. I didn't even get a itemized receipt on my email, i even talked to their useless customer service rep. She only sounded helpful. She never sent a receipt to my email. I email them too, and no reply. Don't use this company. i even asked Quality Inn, they have told me a lot of third party website look like Quality Inn. Which I thought Quality Inn would care about copyright. But because of this company, I am not going to Quality Inn anymore.

Overcharge This is a review, that to be fair is an ongoing review and I will update hopefully to a 5 ☆ if it is resolved immediately. I have written to the customer care email this morning and am waiting for a response. Update.. I cancelled the booking as per their terms and conditions and a full refund has been done. I have been overcharged by nearly a multiple of 3 (circa £1014 depending on conversion rates used)for a family hotel booking, as against what the charge should have been. I have screenshots of the website that I used to book and the booking I made. I have asked the customer care dept to either cancel the booking completely and refund my credit card or better still cancel the payment charge as it is sitting in pending on my credit card account, and we can start again, or refund the difference from my actual booking as opposed to what they have charged me. I will update when I get a response, hopefully we can resolve immediately as I need the overcharge to book flights and hire car.

Check for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.

Residenza style hotel Rome booking Hello I booked a room for a hotel in Rome from July 25 till July 28 2024. I agreed with the rate of 207 euros breakfast included per night. I was convinced I was booking via the official hotel site but once I paid I received a confirmation from an American site charging me an additional fee of 254 euros for coverage fee?? This is more than 40 procent on the total amount of 621 euros. I will be charged with 875 euros for 3 nights and the room isn't even situated in the hotel itself. The hotel confirmed me they don't receive any fee from your organisation. Why would I as a European (Belgium) book on an American company websitz? I already have sent 3 days ago mails at customer care of your company but no reaction so far. I ask you to refund the excessive unacceptable coverage fee of 254 euros. The hotel I booked is argentina residence style hotel. I still haven't received any response. Thanx for response. I will rate higher if we can come to a reasonable coverage fee from your behalf. Thank you very much for the refund. It took some effort from both sides but I'm very happy with the positive outcome

Outstanding Service and Understanding Outstanding Service and Understanding! Weeks ago, I made a non-refundable reservation through GuestReservations.com for a hotel in Fayetteville. Unfortunately, I wanted a hotel in Fayetteville, North Carolina, but I mistakenly made it for Fayetteville, Arkansas. Upon arriving at my North Carolina Hotel and discovering the mistake, I called the Arkansas hotel manager, who agreed to refund my payment if GuestReservations.com was also willing. I called Guest Reservations (Charlene) and related my situation. She took the necessary time (perhaps 20 minutes!) to understand my problem and to contact the Arkansas hotel. She then refunded the payment I had made for the wrong hotel. I couldn't ask for better service than that! I will certainly use Guest Reservations in the future.