Wingate is a wonder hotel great… Wingate is a wonder hotel great customer service. Rooms are very clean

Confusion with the total pricing I just booked my hotel and thought it’s the official website. The price was the same like bookxxx.com. I thought to book directly with them so they don’t need to pay commission. Then I got the confirmation and noticed that I was charged an extra 100$, which is nearly an extra half of the hotel price. I instantly reached out to the costumer service of the hotel to cancel my booking. By looking at the email, i found out I didn’t book with the hotel, it was an agency. Anyhow, I was writing an e-mail to guest reservation to please cancel my booking free of charge and refund my money and they did. My learning and advice, check the total amount that is below of our booking page (that I found out when I was checking again to see how I could not notice it in the first place) there you can see ur the total price including tax and service charge.

A lot like a scam Let's say it's a lot like a scam, I'm afraid. These guys make it look like you're dealing with the hotel itself and show reasonable rates but then add a fee (in my case 36%!) at the last step while you're logging into your credit card app to approve the payment :( I got no response to my complaint within 24h (as they promised) and impossible to reach them by phone. However, after 3 days they did respond & refund the fee right away: I appreciate that.

Outstanding Service and Understanding Outstanding Service and Understanding! Weeks ago, I made a non-refundable reservation through GuestReservations.com for a hotel in Fayetteville. Unfortunately, I wanted a hotel in Fayetteville, North Carolina, but I mistakenly made it for Fayetteville, Arkansas. Upon arriving at my North Carolina Hotel and discovering the mistake, I called the Arkansas hotel manager, who agreed to refund my payment if GuestReservations.com was also willing. I called Guest Reservations (Charlene) and related my situation. She took the necessary time (perhaps 20 minutes!) to understand my problem and to contact the Arkansas hotel. She then refunded the payment I had made for the wrong hotel. I couldn't ask for better service than that! I will certainly use Guest Reservations in the future.

Check for hidden costs Although the booking was easy, I mistook this site for the offical booking site for Hampton hotels. In the end, Guest Reservation charged me € 70 more than the invoice of Hampton indicated. Fraud.