C Creamer
GBWe recently stayed at the Holiday Inn Express in Emporia VA. We have stayed in many, grant you it is in need of modern upgrades, but the breakfast buffet was the best, the hospitality was excellent. We recently stayed at the Holiday Inn Express in Emporia VA. In which we have stayed at many, grant you it needs more modern upgrades, but the breakfast buffet was the best, the hospitality was excellent.
Ian Lim King
PHThis website is a scam This website is a scam. Booked a hotel then cancelled. I was charged 515usd but the hotel confirmed no charging me. Asking guestreservations.com for a refund with no response. Update: was refunded. I guess not a scam
Richard Quirk
GBOutstanding Service and Understanding Outstanding Service and Understanding! Weeks ago, I made a non-refundable reservation through GuestReservations.com for a hotel in Fayetteville. Unfortunately, I wanted a hotel in Fayetteville, North Carolina, but I mistakenly made it for Fayetteville, Arkansas. Upon arriving at my North Carolina Hotel and discovering the mistake, I called the Arkansas hotel manager, who agreed to refund my payment if GuestReservations.com was also willing. I called Guest Reservations (Charlene) and related my situation. She took the necessary time (perhaps 20 minutes!) to understand my problem and to contact the Arkansas hotel. She then refunded the payment I had made for the wrong hotel. I couldn't ask for better service than that! I will certainly use Guest Reservations in the future.
Catherine Cooper
FRBeware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!
S Meier
GBBe careful Although the hotel I went to did not have a record of my booking, and I had to pay again for my room, I did receive a full refund from Guest Reservations.