I landed on their website by accident I landed on their website by accident. I was looking for a hotel in Nairobi, which was not part of any chain I usually use. The Hemingways, I got my booking done through them. When I realized that this was not the hotel, I also learned that the actual hotel did not have any rooms available. Then, reading all the negative reviews about the company, I thought I had been scammed. I wrote to the hotel and realized I had a genuine booking. So I am happy these guys could get me a room and that they are a legitimate company.

Overcharge This is a review, that to be fair is an ongoing review and I will update hopefully to a 5 ☆ if it is resolved immediately. I have written to the customer care email this morning and am waiting for a response. Update.. I cancelled the booking as per their terms and conditions and a full refund has been done. I have been overcharged by nearly a multiple of 3 (circa £1014 depending on conversion rates used)for a family hotel booking, as against what the charge should have been. I have screenshots of the website that I used to book and the booking I made. I have asked the customer care dept to either cancel the booking completely and refund my credit card or better still cancel the payment charge as it is sitting in pending on my credit card account, and we can start again, or refund the difference from my actual booking as opposed to what they have charged me. I will update when I get a response, hopefully we can resolve immediately as I need the overcharge to book flights and hire car.

Beware Beware - the site is set up to look like you are booking direct with a hotel and then adds on a large fee just as you are checking out. Have emailed and asked to be refunded - we will see! Update - I called and they eventually agreed to refund 15% which brings the price about in line with booking direct. The customer service person was pleasant and helpful. Lesson learnt - check more carefully what site you are using!

Residenza style hotel Rome booking Hello I booked a room for a hotel in Rome from July 25 till July 28 2024. I agreed with the rate of 207 euros breakfast included per night. I was convinced I was booking via the official hotel site but once I paid I received a confirmation from an American site charging me an additional fee of 254 euros for coverage fee?? This is more than 40 procent on the total amount of 621 euros. I will be charged with 875 euros for 3 nights and the room isn't even situated in the hotel itself. The hotel confirmed me they don't receive any fee from your organisation. Why would I as a European (Belgium) book on an American company websitz? I already have sent 3 days ago mails at customer care of your company but no reaction so far. I ask you to refund the excessive unacceptable coverage fee of 254 euros. The hotel I booked is argentina residence style hotel. I still haven't received any response. Thanx for response. I will rate higher if we can come to a reasonable coverage fee from your behalf. Thank you very much for the refund. It took some effort from both sides but I'm very happy with the positive outcome

We recently stayed at the Holiday Inn Express in Emporia VA. We have stayed in many, grant you it is in need of modern upgrades, but the breakfast buffet was the best, the hospitality was excellent. We recently stayed at the Holiday Inn Express in Emporia VA. In which we have stayed at many, grant you it needs more modern upgrades, but the breakfast buffet was the best, the hospitality was excellent.