Overcharge This is a review, that to be fair is an ongoing review and I will update hopefully to a 5 ☆ if it is resolved immediately. I have written to the customer care email this morning and am waiting for a response. Update.. I cancelled the booking as per their terms and conditions and a full refund has been done. I have been overcharged by nearly a multiple of 3 (circa £1014 depending on conversion rates used)for a family hotel booking, as against what the charge should have been. I have screenshots of the website that I used to book and the booking I made. I have asked the customer care dept to either cancel the booking completely and refund my credit card or better still cancel the payment charge as it is sitting in pending on my credit card account, and we can start again, or refund the difference from my actual booking as opposed to what they have charged me. I will update when I get a response, hopefully we can resolve immediately as I need the overcharge to book flights and hire car.

Confusion with the total pricing I just booked my hotel and thought it’s the official website. The price was the same like bookxxx.com. I thought to book directly with them so they don’t need to pay commission. Then I got the confirmation and noticed that I was charged an extra 100$, which is nearly an extra half of the hotel price. I instantly reached out to the costumer service of the hotel to cancel my booking. By looking at the email, i found out I didn’t book with the hotel, it was an agency. Anyhow, I was writing an e-mail to guest reservation to please cancel my booking free of charge and refund my money and they did. My learning and advice, check the total amount that is below of our booking page (that I found out when I was checking again to see how I could not notice it in the first place) there you can see ur the total price including tax and service charge.

Wingate is a wonder hotel great… Wingate is a wonder hotel great customer service. Rooms are very clean

My husband called them before going and… My husband called them before going and explained how we were stuck on the highway with our son on the way home it was dark and cold, the tow-truck took us we finally got there and knowing there was no way for us to get food they assisted us and made us comfortable, the price was good loved the room very nice and clean loved the bathroom and OMG the beds after the night we had we never slept on a more comfortable bed literally, we are so thankful to them 🙏

Early check in was amazing with… Early check in was amazing with Dejon!!! He let us check in early so we could put our bags away and gave us so much useful information! He is amazing!!