Fantastic and quick customer service Ou trip to New York was booked in February before the pandemic was in full swing. This trip was booked for my anniversary with my husband. Booking this property was so easy and any time I had a question it was answered quickly. They were so accommodating in every way. Unfortunately due to Canadian travel restriction we can no long proceed with our plans for our anniversary so we’ve had to cancel our trip. We had zero issues canceling and it was done quickly and with great kindness. When we are able to book again, I will absolutely choose to book with Searchastay and Ben again. We can’t wait to visit New York and to stay at this prime location!

Fabulous ! Great experience ! Great host! Responded very quickly, and was very accommodating to our needs/requests. Check-in instructions were super detailed and helpful. The house was very clean and well stocked. We could not have asked for a better location. Overall a wonderful place; we would stay here again easily!

Searchastay and VRBO cancelled after we had flights booked and will not contact us to help! I booked a rental on VRBO via Searchstay in Rosemary Beach, FL and had flights booked. VRBO and Searchastay cancelled the reservation via email to me with ZERO explanation. There are NO other rentals available at this point - VRBO and Searchastay will not return my emails and have not called me back. Do not trust Searchastay. I received a BOOKING CONFIRMATION and had to agree to a NO CANCELLATION POLICY.

Searchastay is Not Fit for Long-Term Stays My roommates and I spent four months at a Searchastay location in New York. Though very fortunate for this housing opportunity, I honestly did not know if we were being housed until I received the keys. There was definitely a lack of communication on the company’s side. From a mice infestation, lack of heat, and a broken oven, a responsive landlord would have been nice. My roommates and I had to fix the majority of our issues on our own, fixing light fixtures and settling with no working oven for four months. If you are looking for a long-term stay, I would not recommend Searchastay, however short-term may suffice.

Property is located close to waterfront in the financial district - unit needs updating. Location of the property is great with lots of restaurants close by and near financial district. Very urban feel with a mix of homeowners and vacationers. The unit itself was quite dated and needs many fixes. The window blinds were broken and the sliding door in the guest bedroom was busted. Furniture was old and very low to ground (1990's style?). Carpet had stains. Air conditioner and dehumidifier kept the temperature cool. Unit has washer/dryer which is handy. Building has 2 pools, hot tub, huge workout facility and party room.