They cancelled our reservation!! My parents booked a condo at Topsail Dunes for the week of 7/13. My dad just received a phone call tonight (7/2), stating that the condo would not be ready in time due to damages and their reservation is canceled and told nothing else is available. The agent sent listings for places 4x the cost of the original condo. What terrible business considering it was NEVER mentioned it was even a possibility the condo would not be available.

Reimburse Us Well their is a lot to say for starters the duplex burned down the first day are cars and everything we brought were to. treasure realty was great at first bought us food put us in another place not oceanfront but hey.Now when we started to ask questions and talk to the media that’s when they distanced themselves didn’t talk or reach out at all and still to this day they haven’t reimburse my uncle or grandparents. I mean what else do you have to do to get reimbursed. We will never rent from them again and probably will never go to topsail again

Most everything was great but,,,, Most everything was great. We had a misunderstanding where Treasure told me we had to sign another form about 3 days before checkin. There was a rush receiving these forms and emailing signed forms back to Treasure. Everything else was perfect! Thanks! This isn’t a complaint to Treasure but If someone could relay to the owners. We had trouble getting the living room DVD player to work. If someone could please have step by step written instructions on how to use the DVD player. Thanks!

Won’t rent that one again. In the past we have had excellent luck renting through Treasure Realty. This last rental should be more closely reviewed by Treasure. The central air was not working on the main floor and three room air conditioners were duct taped into the master bedroom and living room. They were noisy and running constantly....really disturbing for sleep. In addition when we arrived there was an old dirty stove/oven sitting in the main living room which they removed after we called on Monday. The microwave in the kitchen was rusted inside and was a mess...had to readjust the turntable every time we used it to get it to work. There was lots more about this property the was not on the level we have come to enjoy when using Treasure, but it’s too much to list here. We’ve been using Treasure for about six years and we’re very disappointed.

Auto cancellation policy by Treasure Realty We have been renting with Treasure Realty for 14 years and this is the first time our rental got canceled. Apparently our deposit didn’t reach the office on time, but in 14 years we haven’t backed out of our agreement. We were able to re-apply for the same rental unit but had to wait the two days until we were able to reach them to be sure the unit was still available. A phone call would have been appreciated rather then to just cancel. Our travel plans had all been arranged.