Overall very nice with a few issues Overall very nice. Had a few issues: hot tub on back porch was leaking onto the swing underneath. Couldn't use the swing without getting dripped on. (We notified maintenance, they never came) Loft bathroom had no privacy as the "opening in the wall that allows for a bath with a view" does not lock shut. Everytime you open or close the bathroom door, it popped open. Loved the huge king size beds. Larger than normal king size beds! Loved the additional loft for the kids. Consider having the trees trimmed as the view will be completely blocked very soon.

Outrageous cabins terrible customer service! We have been staying with outrageous cabins for years but not anymore. We rented cabin this last weekend and noticed an old dried blood stain on our sheets. We called the office for a new set, 8hrs later still no clean sheets and had to call again. Talk to the manager today and she said she thought the stain was created by us. Why would I make this up? My husband and are full time professionals and have no motive to make this up. Just thought we deserved cleaning charge back since we had to sleep with stain the first night without knowing it was present. Working in healthcare I know the risk of blood borne pathogens. Worst customer service!! Follow up to your reply. I NEVER said the stain could have been mine and there was not blood stain tissues in our bathroom. Why would I make the phone call in the first place if I thought it was from us? What lies!! By the way we took all the trash out right before we left. If I was going to make up a story up like this I sure wouldn’t left evidence. Geez. This is so disheartening. We visit Pigeon forge multiple x per year and stayed in all the major cabin companies including yours often. You can look at our record and call the rest and see we’ve never had a compliant until now. This is not about a partial refund, trust me we don’t need one. It all about the lies you are accusing us of. I can’t believe this. Shame on you and your staff!! I’ll pray for you all!!

We loved staying at Smokey Mountain Dream! We loved staying at Smokey Mountain Dream. The cabin was as advertised, very nice, beautiful views as promised and all was very clean. Check in and check out was smooth, fast and simple, no issues. My only recommendation is new mattress and pillows - they weren't comfortable. BUT, all else was fantastic and we'll be back. HIGHLY RECOMMEND OUTRAGEOUS CABIN RENTAL!!

Smokey Mountain Dream Really Disappointing We are regular visitors to the Gatlinburg/pigeon forge area. While the booking process was easy, the cabin was not what we expected. The kitchen was small, utensils sparse. The first morning the toaster caught fire, flames coming out of it. We reported it, the office said they would replace, later in the day we were told we would have to stop by the office to pick it up, they were too busy to drop it off. The furniture was dated, the couch in the living room was broken down, uncomfortable. The cabin was clean in the surface. The hot tub was not working properly, it ran constantly it was loud and vibrated throughout the cabin. We contacted the office, they said it runs to heat up, it was 80 degrees outside. The cabins were close together, there was a cabin across the street called “the party hut” the group there were loud all through the night, you could hear yelling at 3:00 am, every night we were there. The price of the cabin was the only thing outrageous about this cabin... we will look elsewhere for our next stay.

Not the most friendly people I've ever Not the most friendly people I've ever met, seems to be anointed when you ask questions. When you call they are very short with there answers. Not the Southern Hospitality I was told it would be. Next vacation I'm shopping for another cabin rental. As for the cleanliness of the cabin, it could have been better, You could see it was just a turnkey operation.