After Service Non Existent....what a shame We had a lovely 4 nights stay at Cayton Bay and could not fault the staff on sight at all. On the journey home I realised I had left my waterproof coat and my two twins waterproof coats also. The weather has been so bad during our time there they had never left the caravan. I have called the reception three times now and am really disappointed with their response. I full accept it was my fault for leaving them but they simply weren’t bothered about helping me. I advised where they were left and the caravan we were staying and the the woman I spoke to didn’t even take my name and number and said she would call back. When I asked if she needed my details it seemed to come as a surprise. No call back and when I called again was told that they didn’t see the lost property and that was the cleaning team and they didn’t always know. On my final call I was just told the caravan had been cleaned and nothing handed in. This left a really disappointing feeling at the end of what was a lovely holiday.

Worst holiday I have ever experienced Worst holiday I have ever experienced. Unbelievably unorganised and the staff were incredibly rude. We booked for three nights and stayed for one. I think that pretty much says it all. My family were super disappointed as it wasn’t the holiday we were promised and had been looking forward to.

Thorness bay is our favourite place to… Thorness bay is our favourite place to come staff are friendly and welcoming and the entertainment staff are friendly welcoming and great all round great service and will be back again

Small, quiet caravan park Lovely clean caravans, right next to the beach, staff are really friendly, Dan made our holiday great, Madi the singer sounds amazing, Bingo at 10pm (late but ok for us adults)

Extremely disappointed Extremely disappointed. No compassion. Paid the £19 cancellation fee to find out I'm STILL not entitled to a full refund. Tried to cancel a couples holiday, due to going through a horrible breakup of 9 years, effecting my mental health and now I find I can't get all of my money back. The Ts&Cs are a load of rubbish. You pay cancellation fee to get a FULL refund! Will not be using this money robbing company again.