I tried to call Parkdean to make my… I tried to call Parkdean to make my booking but after being on the photo for quite some time I was cut off, then when I called back the phone lines were shut, so I guess the advisor just wanted to go home. I also tried a web chat but the answer were very vague and I'm still none the wiser.

Extremely disappointing After booking made to an accomodation that stated dog friendly, learned it's not actually dog friendly, so need to cancel now. VERY frustrating and not sure how they won't make it clear during booking

After Service Non Existent....what a shame We had a lovely 4 nights stay at Cayton Bay and could not fault the staff on sight at all. On the journey home I realised I had left my waterproof coat and my two twins waterproof coats also. The weather has been so bad during our time there they had never left the caravan. I have called the reception three times now and am really disappointed with their response. I full accept it was my fault for leaving them but they simply weren’t bothered about helping me. I advised where they were left and the caravan we were staying and the the woman I spoke to didn’t even take my name and number and said she would call back. When I asked if she needed my details it seemed to come as a surprise. No call back and when I called again was told that they didn’t see the lost property and that was the cleaning team and they didn’t always know. On my final call I was just told the caravan had been cleaned and nothing handed in. This left a really disappointing feeling at the end of what was a lovely holiday.

Parkdean Holidays Booking process is good with plenty of options. Having stayed at Parkdean Resorts a few times I always find the experience very good, great value for money and an all round enjoyable family holiday. Only thing I would like to see is the option to create an account with Parkdean to build points and acquire future benefits/savings

Worst holiday I have ever experienced Worst holiday I have ever experienced. Unbelievably unorganised and the staff were incredibly rude. We booked for three nights and stayed for one. I think that pretty much says it all. My family were super disappointed as it wasn’t the holiday we were promised and had been looking forward to.