SACO fails in multiple ways I booked a SACO apartment in Cardiff through Expedia in mid-November 2023 for a stay on 7-11 March 2024. On 15 February, 2024, I received a message that the booking had been cancelled due to "overbooking." This prompted me to ask how was I able to book it in November but four months later it's "overbooked." I logged into the SACO AI concierge, or maybe it shifted to a human concierge at some point. Who can tell? The SACO rep told me it was an overbooking issue. Then it was a "maintenance" issue. Which is it, I asked? Overbooking due to maintenance, I was told. So they know in mid-February that the property won't be repaired by early-March? And/or they've overbooked. I learned my lesson: don't count on SACO for lodgings or a straight answer.

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.

Bad service at SACO Bath Bad service at SACO Bath. Running out of hot water and the crew blamed me for showering too long, what a joke.

Poor service We have had poor communication despite paying extra 90 pound for car parking. very disappointed. Day 2 And having paid £690 for five nights accomadation for a SERVICED appartment with self catering facilities the kitchen is poorly equipped. The saucepans are too small to boil pasta for two, there is no chopping board and we were missing two plates. Reception does not respond to the phone and so I have had to appear in person to get any service. The free broadband is inadequate so you need to pay extra for a decent service.

Absolutely appalling behaviour I stayed at the property for a work event on the sunday and self checked in Saturday evening... Property manager was rude and aggressive telling me he works door security and demanded to see how many guest where staying in my room, he came within a foot of me and when I went to show George to prove there was only 2 people staying, he pulled a key out of his pocket and unlocked my door, walked ahead of me and started taking pictures of my room. He also entered a room of girls uninvited and started shouting at them about "no party's" Booking.com tried to contact the property and no-one was available. I spent over 2 hours on the phone trying to relocate because the young girls felt unsafe. I will NEVER use these apartments again There main priority is intimidation and not the guests comfort Booking.coms failure to put our safety first lead me to pay another £500 in an alternative hotel who offered us priority check in to make sure we could get out of crane court as quickly as possible. Absolutely appalling