HORRIBLE SERVICE Gorgeous apartments but HORRIBLE customer service. Firstly they demanded a £400 deposit which wasn’t evidenced anywhere on the booking confirmation, booking page or website. Then said that i would be refunded between 5-7 working days. Its been 3 weeks and i’ve still not been refunded. Their customer service team isn’t the best. They take super long to reply to emails and just stop replying 2 emails in. Then they lied to us on the phone saying monzo will take a little longer to refund (makes No sense because i’ve never had an issue with monzo refunds taking any longer than 3 days). I then sent them another email which they then said my bank is the issue. When in reality it’s them holding the funds!! Now i’ve been on a live chat with them and they’re claiming that the funds were never taken??? This is extremely stressful and ridiculous to go through during a pandemic.

Perfect apartment very welcoming… Stayed overnight booked the secure parking which was amazing s no long walk to my car greeted at reception person on reception could not have been more helpful the apartment stayed in was lovely very spacious modern it was perfect for what we wanted it could of housed 4 people but only 2 of us lovely nice hot shower near to town and attractions will be staying again soon

Defaulting on Payments - Handed over to Collections Hello, we have been chasing payment from you for over 4 months for outstanding commission payments and your accounts payable manager still refuses to pay us. It's a nice feeling to know that this business relationship is valued so highly and you appreciate the business we have been feeding your way. Your account has been handed over to a collection agency

Impossible to cancel a booking despite "free cancellation" Booked via Booking.com. Impossible to cancel again via this site despite saying free cancellation. Tried cancelling via Saco, also not possible. Saco staff told me to call Agoda (apparently booking.com went through them). Also impossible to get through to a human being on the phone. Absolute waste of time going round in circles. If you need to cancel a booking here it will be impossible and an absolute nightmare. Save yourself the stress and book elsewhere.

Really saved the day! We were having a nightmare of a day when our apartment got cancelled last minute. A friend recommended SACO and we managed to get a booking at the Holborn branch. The staff couldn’t have been more accommodating. Nathan, Andreea, Kamila and Theron really made sure everything was perfect with our stay. The apartment was beautiful. The price very affordable and the service was excellent. Nathan even kindly upgraded us for free which just topped off our day. Will definitely be staying again. 10/10