HORRIBLE SERVICE Gorgeous apartments but HORRIBLE customer service. Firstly they demanded a £400 deposit which wasn’t evidenced anywhere on the booking confirmation, booking page or website. Then said that i would be refunded between 5-7 working days. Its been 3 weeks and i’ve still not been refunded. Their customer service team isn’t the best. They take super long to reply to emails and just stop replying 2 emails in. Then they lied to us on the phone saying monzo will take a little longer to refund (makes No sense because i’ve never had an issue with monzo refunds taking any longer than 3 days). I then sent them another email which they then said my bank is the issue. When in reality it’s them holding the funds!! Now i’ve been on a live chat with them and they’re claiming that the funds were never taken??? This is extremely stressful and ridiculous to go through during a pandemic.

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.

Worst of the worst I booked a room, which was a non-refundable purchase. Fair. But upon booking, the hotel requested a security deposit of £500 which was not mentioned anywhere before the booking. Then you wouldn't believe it, when I arrived to check-in to pay for my security deposit, their card machine was showing error 6 times, nothing showed up on my bank's side, I even contacted my bank and there was no pertaining issues with my card. The hotel's receptionists were being so unhelpful and had a stink attitude and would not accept any other ways of payment for the security deposit. So in the end I lost my booking and they won't issue me a refund.They won't even try compensate me for the loss when the issue was entirely out of my hands. Fraudulent service that I would not recommend to anyone

Perfect apartment very welcoming… Stayed overnight booked the secure parking which was amazing s no long walk to my car greeted at reception person on reception could not have been more helpful the apartment stayed in was lovely very spacious modern it was perfect for what we wanted it could of housed 4 people but only 2 of us lovely nice hot shower near to town and attractions will be staying again soon

With the ongoing coronavirus epidemic I… With the ongoing coronavirus epidemic I tried to cancel my booking with Saco Aparthotel Farnborough even though I was aware that had a non-refundable stay booked. Thinking they would be sympathetic about my situation, 12 week isolation, no job, no money coming in, all that I received was a curt message from an online advisor saying they had to stick to the no refund policy. Disgusting when I have seen small hotels waiving the no refund policy and giving full refund. Not good enough from a 'supposedly' award winning business. Shame on you.