SACO fails in multiple ways I booked a SACO apartment in Cardiff through Expedia in mid-November 2023 for a stay on 7-11 March 2024. On 15 February, 2024, I received a message that the booking had been cancelled due to "overbooking." This prompted me to ask how was I able to book it in November but four months later it's "overbooked." I logged into the SACO AI concierge, or maybe it shifted to a human concierge at some point. Who can tell? The SACO rep told me it was an overbooking issue. Then it was a "maintenance" issue. Which is it, I asked? Overbooking due to maintenance, I was told. So they know in mid-February that the property won't be repaired by early-March? And/or they've overbooked. I learned my lesson: don't count on SACO for lodgings or a straight answer.

The staff on front desk made our trip The staff on front desk were warm and welcoming, but really surpassed all expectations in the most surprising of ways. When out for lunch we spotted Nathan from the front desk. We were told he’d picked up the tab and settled our bill! I’d expected a soulless city hotel experience, but we felt like family. The kids and I were over the moon and will never forget such a kind gesture. In terms of the hotel experience, we couldn’t fault it. Everything you could imagine you’d need, you’ll find in your apartment. I want to book in the next stay immediately.

Bad service at SACO Bath Bad service at SACO Bath. Running out of hot water and the crew blamed me for showering too long, what a joke.

Clean but improvements needed Clean, well placed apartment in Bristol. Easy to check in. Comfortable bed and bedding. Unfortunately there was an overwhelming smell of drains in the bathroom which permeated the whole apartment. This was there from the moment we checked in, so it must have been noticeable for a while, but it was only when we phoned to report it that action was taken. However a plumber was sent round immediately and the issue was fixed. I would also add: no kitchen J cloths/ sponge or even kitchen towel. No cafetière for morning coffee (there were two coffee bags, but we had brought ground coffee for the rest of our stay and had to improvise!). No shelf at all in the bathroom, so all toiletries had to be put on the floor. Small improvements would make a big difference! Thanks

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.