Grossly misleading rates Tried to book an apartment through the webpage sacoapartments.com. The experience was ridiculously bad. The rate published (after entering the actual dates) did not match at all with the actual offer - it was almost double the published price. STAY AWAY.

SACO Apartments Farnborough (Victoria Road) Friendly, welcoming staff who are always happy to help and it's reception is staffed 24/7. The rooms are fantastic, I've stayed in the studio apartments and the 1 bedroom apartments and both were spacious, with a contemporary design and very clean. The apartments have big comfortable beds, large LCD TV, lovely bathroom and (most importantly, for me at least) a full kitchen with fitted fridge, oven, dishwasher, washing machine, microwave etc. Much better rooms than any of the standard hotel chains and for the same money. I would highly recommend staying here. Btw...I also saw air conditioning being installed, starting with the 3rd and 4th floor and working it's way down I believe.

Impossible to cancel a booking despite "free cancellation" Booked via Booking.com. Impossible to cancel again via this site despite saying free cancellation. Tried cancelling via Saco, also not possible. Saco staff told me to call Agoda (apparently booking.com went through them). Also impossible to get through to a human being on the phone. Absolute waste of time going round in circles. If you need to cancel a booking here it will be impossible and an absolute nightmare. Save yourself the stress and book elsewhere.

Untrustworthy In January 2023 my partner booked a two bedroom apartment at the SACO Cardiff for two nights for the 26th and 27th of May 2023 at a cost of £465. This was overnight accommodation for our wedding celebrations held nearby. A point the establishment were aware of. On the 05/05/2023 (three weeks before the wedding) my partner received a standard email via booking.com advising us our accommodation had been cancelled as SACO Cardiff had double booked.No further explanation was offered. I made contact with SACO Cardiff on the 06/05/2023 for further information and was advised the booking had been cancelled by head office, as they had another guest who wanted the accommodation for a long term booking. I was astounded that a supposedly reputable company such as SACO behaves in such a way. Especially when other guests of the wedding were still booked at the accommodation and hadn’t had their reservation cancelled. The only conclusion I can draw from this experience is for guests to be aware when making a reservation , that it isn’t guaranteed. There is no level of trust with this company, who will clearly cancel your stay at short notice, if another person wants to stay longer or offer more money for your apartment.

Clean but improvements needed Clean, well placed apartment in Bristol. Easy to check in. Comfortable bed and bedding. Unfortunately there was an overwhelming smell of drains in the bathroom which permeated the whole apartment. This was there from the moment we checked in, so it must have been noticeable for a while, but it was only when we phoned to report it that action was taken. However a plumber was sent round immediately and the issue was fixed. I would also add: no kitchen J cloths/ sponge or even kitchen towel. No cafetière for morning coffee (there were two coffee bags, but we had brought ground coffee for the rest of our stay and had to improvise!). No shelf at all in the bathroom, so all toiletries had to be put on the floor. Small improvements would make a big difference! Thanks