Bad service at SACO Bath Bad service at SACO Bath. Running out of hot water and the crew blamed me for showering too long, what a joke.

The staff on front desk made our trip The staff on front desk were warm and welcoming, but really surpassed all expectations in the most surprising of ways. When out for lunch we spotted Nathan from the front desk. We were told he’d picked up the tab and settled our bill! I’d expected a soulless city hotel experience, but we felt like family. The kids and I were over the moon and will never forget such a kind gesture. In terms of the hotel experience, we couldn’t fault it. Everything you could imagine you’d need, you’ll find in your apartment. I want to book in the next stay immediately.

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.

Poor service We have had poor communication despite paying extra 90 pound for car parking. very disappointed. Day 2 And having paid £690 for five nights accomadation for a SERVICED appartment with self catering facilities the kitchen is poorly equipped. The saucepans are too small to boil pasta for two, there is no chopping board and we were missing two plates. Reception does not respond to the phone and so I have had to appear in person to get any service. The free broadband is inadequate so you need to pay extra for a decent service.

Clean but improvements needed Clean, well placed apartment in Bristol. Easy to check in. Comfortable bed and bedding. Unfortunately there was an overwhelming smell of drains in the bathroom which permeated the whole apartment. This was there from the moment we checked in, so it must have been noticeable for a while, but it was only when we phoned to report it that action was taken. However a plumber was sent round immediately and the issue was fixed. I would also add: no kitchen J cloths/ sponge or even kitchen towel. No cafetière for morning coffee (there were two coffee bags, but we had brought ground coffee for the rest of our stay and had to improvise!). No shelf at all in the bathroom, so all toiletries had to be put on the floor. Small improvements would make a big difference! Thanks