Untrustworthy In January 2023 my partner booked a two bedroom apartment at the SACO Cardiff for two nights for the 26th and 27th of May 2023 at a cost of £465. This was overnight accommodation for our wedding celebrations held nearby. A point the establishment were aware of. On the 05/05/2023 (three weeks before the wedding) my partner received a standard email via booking.com advising us our accommodation had been cancelled as SACO Cardiff had double booked.No further explanation was offered. I made contact with SACO Cardiff on the 06/05/2023 for further information and was advised the booking had been cancelled by head office, as they had another guest who wanted the accommodation for a long term booking. I was astounded that a supposedly reputable company such as SACO behaves in such a way. Especially when other guests of the wedding were still booked at the accommodation and hadn’t had their reservation cancelled. The only conclusion I can draw from this experience is for guests to be aware when making a reservation , that it isn’t guaranteed. There is no level of trust with this company, who will clearly cancel your stay at short notice, if another person wants to stay longer or offer more money for your apartment.

The staff on front desk made our trip The staff on front desk were warm and welcoming, but really surpassed all expectations in the most surprising of ways. When out for lunch we spotted Nathan from the front desk. We were told he’d picked up the tab and settled our bill! I’d expected a soulless city hotel experience, but we felt like family. The kids and I were over the moon and will never forget such a kind gesture. In terms of the hotel experience, we couldn’t fault it. Everything you could imagine you’d need, you’ll find in your apartment. I want to book in the next stay immediately.

With the ongoing coronavirus epidemic I… With the ongoing coronavirus epidemic I tried to cancel my booking with Saco Aparthotel Farnborough even though I was aware that had a non-refundable stay booked. Thinking they would be sympathetic about my situation, 12 week isolation, no job, no money coming in, all that I received was a curt message from an online advisor saying they had to stick to the no refund policy. Disgusting when I have seen small hotels waiving the no refund policy and giving full refund. Not good enough from a 'supposedly' award winning business. Shame on you.

Really saved the day! We were having a nightmare of a day when our apartment got cancelled last minute. A friend recommended SACO and we managed to get a booking at the Holborn branch. The staff couldn’t have been more accommodating. Nathan, Andreea, Kamila and Theron really made sure everything was perfect with our stay. The apartment was beautiful. The price very affordable and the service was excellent. Nathan even kindly upgraded us for free which just topped off our day. Will definitely be staying again. 10/10

I have been staying with SACO … I have been staying with SACO Nottingham from past four months (March2017) and shall be continuing for more couple of months with my Family.. Its close to City Center and has nice view. Robin Hood castle is also on walking distance just 8 min. The apartment is big and lavish appointed with oven, four ring hob, microwave, dish washer, washing machine/dryer, ironing board, iron, hairdryer and plenty of crockery etc. Lots of towels also, and nice crisp bed linen. Shower is good and hot. SACO Staff is extremely friendly and they are very helpful all the time. It really is a great location and there are lots of excellent restaurants as well as Pubs nearby. I can highly recommend this apartment.